Manager Field Ops

United Site Services • Harbor City, CA

72d • $98,500 - $147,600

About The Position

The Manager Field Ops is responsible for managing all operational functions at a branch. This includes direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop. The role requires reviewing all paperwork for completion and accuracy, monitoring service levels and deliveries, and recommending measures to improve operational practices and quality of customer care. The Manager will work directly with other departments to ensure excellent communication within the region and resolve customer service and delivery issues. Additionally, the Manager will maintain proper staffing levels, analyze operational activities, and work with the Regional Vice President to develop and implement standard practices. The position also involves administering the company's safety program, conducting employee development, and creating a positive work environment.

Requirements

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience
• Minimum 5 years of related experience and/or training
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
• Customer Service skills
• Team Building skills
• Organization skills
• Time Management skills
• Communications skills
• Decision Making and Problem Solving skills
• Knowledge of proper cleaning and repair of assets
• Valid Driver License (Class C)
• Experience with multi-stop routing system and dispatch procedures
• Computer knowledge (Navision, Microsoft Office and routing/logistics software)
• Excellent written and verbal communication skills
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory

Responsibilities

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
• Monitor all service levels and deliveries to ensure the best efficiencies
• Recommend measures to improve operational practices and quality of customer care
• Work directly with other departments to ensure excellent/positive communication within the region
• Work with various departments to resolve customer service & delivery issues
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
• Responsible for fleet DOT administration including log books & record maintenance
• Review and approve e-time punches prior to submitting for payroll processing
• Review and approve time off request forms and schedule time off based on operational necessity
• Administer the company's safety program at the branch
• Work with Safety & HR departments to safety coordinate training, where necessary
• Responsible for employee development & conducting periodic performance reviews
• Create and maintain a positive, safe, and effective work environment
• Operate a variety of company vehicles
• Pull trailers with company vehicles
• Perform other duties as assigned

Benefits

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Waste Management and Remediation Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees