Manager, Field Operations

McDonald's Corporation•Irving, TX

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewIn this role, the Field Operations Lead will supervise, coach, and evaluate Field Operations Consultants, ensuring their continuous skill development across Restaurant Department Management system.Duties· Works with Director of Field Operations to determine priorities and allocate Field Operations Consultants to mentor time to specific franchisees & Franchise Business Partners. · Trains and ensures skills/knowledge of assigned Field Operations Consultants. · Assigns areas of expertise to Field Operations Consultants based on coaching needs and Field Operations Consultant preferences and skill potentials. · Ensures all restaurants are consistently assessed to McDonald’s standards and on schedule consistent with PACE guidelines. · Optimizes Field Operations Consultants to address Director of Operations direction / priorities while accounting for Field Operations Consultant capacities, areas of expertise, time off, restaurant schedules and events, etc. · Oversees National Restaurant Building and Equipment Standards evaluation process. · Protects the McDonald’s brand by working with the Field Operations Consultants to identify and address issues that may pose risks to customer experience and ensures brand perceptions are addressed appropriately. · Partners with Operations Officer to co-lead Business Units, align Franchisee focus and business outcomes · Influences Leadership Franchisees around targets and expected business results · Collaborates with Operations Team Franchisee lead to set targets, priorities, and plan initiatives · Develops a pipeline of Field Operations Consultants with potential for promotion. · Accountable to ensure standard methodologies and key takeaways are being shared across the Field through the Field Operations Consultant network. · Approves assessment schedules and performance for Field Operations Consultants. · Accountable for the Field Operations Consultants progressions through skill development and certification plans. · Accountable for consistency and quality of Field Operations Consultant assessments.

Requirements

Strong attention to detail and ability to keep several complex schedules aligned and organize.
Effective people leader that progresses Field Operations Consultant skill development paths.
Highly proficient in all technical aspects of the National Restaurant Building and Equipment Standards.
Capable of building trusting relationships with McDonald’s stakeholders, including Owner Operators.
Deep understanding of McDonald’s restaurant operations (i.e., all Restaurant Department Management systems)
Performs assessments with objectivity and accuracy.

Nice To Haves

Restaurant experience strongly preferred.
FBP or Department Lead experience preferred

Responsibilities

Works with Director of Field Operations to determine priorities and allocate Field Operations Consultants to mentor time to specific franchisees & Franchise Business Partners.
Trains and ensures skills/knowledge of assigned Field Operations Consultants.
Assigns areas of expertise to Field Operations Consultants based on coaching needs and Field Operations Consultant preferences and skill potentials.
Ensures all restaurants are consistently assessed to McDonald’s standards and on schedule consistent with PACE guidelines.
Optimizes Field Operations Consultants to address Director of Operations direction / priorities while accounting for Field Operations Consultant capacities, areas of expertise, time off, restaurant schedules and events, etc.
Oversees National Restaurant Building and Equipment Standards evaluation process.
Protects the McDonald’s brand by working with the Field Operations Consultants to identify and address issues that may pose risks to customer experience and ensures brand perceptions are addressed appropriately.
Partners with Operations Officer to co-lead Business Units, align Franchisee focus and business outcomes
Influences Leadership Franchisees around targets and expected business results
Collaborates with Operations Team Franchisee lead to set targets, priorities, and plan initiatives
Develops a pipeline of Field Operations Consultants with potential for promotion.
Accountable to ensure standard methodologies and key takeaways are being shared across the Field through the Field Operations Consultant network.
Approves assessment schedules and performance for Field Operations Consultants.
Accountable for the Field Operations Consultants progressions through skill development and certification plans.
Accountable for consistency and quality of Field Operations Consultant assessments.