Manager, Field Operations

Zayo Group • Santa Clara, CA

84d • $79,000 - $121,400

About The Position

Zayo is seeking a Regional Field Operations Manager to supervise the daily activities of the employees in their respective region. The Regional Field Operations Manager sets priorities for the team to ensure task completion and coordinate work activities with other managers. The Regional Field Operations Manager reports to the Field Operations Director. This position will operate out of our Livermore, CA office. Ideal candidates will be located in the San Francisco Bay area.

Requirements

• Bachelor's Degree in management, finance or other related field. MBA is preferred.
• Minimum of ten (10) years work experience, at least 5 years in telecommunications
• Ability to manage a team of varying skill sets and roles within the company
• Comfort in presenting data and financials to various other departments including the President of the Group
• In-depth working knowledge of Salesforce.com including report writing and dashboard creation
• Strong communication skills

Responsibilities

• Improve the operational systems, processes and policies in support of Field Operations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
• Responsible for data and reporting accuracy of any data related to field operations including task data
• Produce and analyze monthly and quarterly metrics decks
• Create and upkeep Salesforce.com reports and dashboards
• Work internally and with other groups to create, streamline and document workflow
• Ensure that Salesforce.com development is done so that workflow and process are aligned
• Ensure that actual costs are in line with forecasted budget by sharp attention to all areas of spend - especially all head count related costs
• Create the budget forecast twelve months in the future
• Ensure that actuals are captured accurately are in line with the budget
• Explain the budget and any variances actual to forecast
• Approve and coordinate all IT work necessary to enhance Salesforce to the betterment of Field Operations
• Work with various other groups in the company to solve company-wide issues
• Manage entire Zayo fleet vehicle program - including insurance, accidents, rentals, registrations and any other issues necessary to keep the vehicles in good condition and safely on the road
• Oversee and manage the UL Puresafety platform which is used for basic and driver safety training as well as OSHA safety certification
• Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This includes the WFM team members as well as any systems and process development - Salesforce or otherwise
• Manage a high achieving team as needed to successfully address all of the above listed responsibilities.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Telecommunications
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees