Penn National Insurance-posted 6 months ago
Full-time • Manager
Remote • Harrisburg, PA
Insurance Carriers and Related Activities

At Penn National Insurance, we're on a mission to help people feel secure and make life better when bad things happen. For over 106 years, we've been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do. We market our products through a network of 1,200 independent agency operations in 12 states. We are seeking a skilled and dynamic Manager, Field Operations/Distribution Data Analytics to join our team. This position is essential for leveraging data and analytics to drive impactful business results. The Manager will work closely with stakeholders to identify opportunities, understand business needs, and deliver analytical solutions that enhance field operations and distribution efforts. This role is critical in helping achieve production and profitability goals by defining and implementing data strategies for field operations and distribution.

  • Use analytics to provide insights and support decision-making in field operations and distribution.
  • Collaborate with teams to drive business results by identifying trends, opportunities, and areas for improvement.
  • Serve as the liaison between the field, distribution, and the advanced analytics department.
  • Ensure data solutions meet the needs of front-line users and align with strategic goals.
  • Lead and develop the data support staff, overseeing hiring, performance evaluations, and growth opportunities.
  • Assist in the planning and execution of compensation strategies, premium production, and annual agency segmentation reviews.
  • Own, manage, and update reports related to field operations and distribution.
  • Act as the primary agent of change by implementing new tools and processes to improve operational efficiency.
  • Address and resolve conflicts by fostering constructive discussions and solutions.
  • Bachelor's degree required (preferably in mathematics, statistics, computer science, or related fields).
  • A minimum of 5 years in a related field with previous supervisory experience preferred.
  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, etc.).
  • Experience with data querying, SQL, Tableau, R, and statistical modeling.
  • A solid understanding of insurance coverages, agency operations, and marketing programs.
  • Exceptional problem-solving, research, and analytical skills.
  • Strong math aptitude and data modeling knowledge.
  • Continuing education in specialized insurance courses (IIA, CPCU, CIC) is a plus.
  • Generous 401(k) match
  • Graded profit sharing
  • Incentive compensation
  • Wide range of benefits to support financial health, physical well-being and career development.
  • Remote and hybrid work options
  • Flexible scheduling
  • Employee recognition programs
  • 100% tuition reimbursement for academic studies
  • Tailored designation programs for career advancement.
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