Manager, Field Installation

WillScot Corporation•Tucson, AZ

46d

About The Position

The Field Installation Manager (FIM) manages delivery, field repair and service, installations and returns for assigned projects. This critical leadership role drives delivery and installation margins by maximizing internal resources, and achieving key performance metrics such as customer satisfaction, on-time delivery, service, asset readiness and returns. The Field Installation Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

Requirements

High school diploma, GED, or 3 years of applicable experience
7 yearsâ€ work experience. OR 2 years of experience with WillScot
3 yearsâ€ experience managing 10 or more employees across more than one location. OR 2 years of experience with WillScot
Experience managing a unit or departmental P+L. OR 2 years of experience with WillScot
MS Office/Excel/Word/Outlook experience
Experience working directly with customers by phone and email. Strong customer service orientation, active listening, excellent oral/written communication
Ability to follow direction and meet deadlines in a fast-paced environment
Experience applying creativity to problem-solving
Build sustainable relationships and trust with vendors through open, proactive communication
Ability to effectively manage multiple, changing priorities in a fast-paced environment
The ability to travel throughout North America, including for extended periods of times.

Nice To Haves

Bachelorâ€s degree preferred
Prior experience with large format temporary tented and/or fabric structures
3 years logistic experience. Scheduling, route planning and optimization
Familiarity with CRM system or other contact management platform. Salesforce experience
Familiarity with DOT compliance and vehicle telematics. Hours of Service regulations, Electronic Logging Devices, permitting, etc.
Experience working with outside vendors, including pricing and schedule negotiations

Responsibilities

Conducts business in compliance with all Environmental Health & Safety Policies.
Conducts periodic safety meetings and maintains safety documents and logs.
Manages employee health and safety by training, observations, and regularly scheduled assessments.
Ensures operating standards are trained, communicated, and maintained.
Provides direct and indirect managerial oversight to assigned employees
This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
Manages delivery & installation profit margin
Responsible for reporting and documentation related to delivery and installation
This position may require field visits, ride-alongs and customer inspections
Works to schedule deliveries/pick-ups.
Manages, schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets
Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
Coordinates fleet readiness with partners to meet customer demand within assigned
Manages purchase orders for transport vendors; permitting and set up of pilot cars and escorts where required for delivery, return, and relocation
Coordinates onsite employees, or vendors and contractors for timely completion of complex installation and removal
Ensures drivers and/or setup technicians document damages at retrieval and return
Conducts performance discussions and training with direct reports
DOT compliance for in-house drivers; monitors and documents DVIR and preventative maintenance files
Reviews Drivecam coaching opportunities and take action as necessary for assigned in-house drivers
Assists Drivers in change of schedule or route issues, when necessary
Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.