Manager Fiber Engineering

optimum•Parsippany, NJ

63d•$125,000 - $145,000

About The Position

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve. Basic Function The Fiber Engineering Organization is responsible for the usage, maintenance, and documentation of Lightpath's robust fiber network. The Manager, Fiber Engineering will provide guidance & direction to a team of Fiber Engineers with the collective responsibility of supporting pre-sales engineering, new customer service installation, maintenance of existing services, asset record management within our GIS database, fiber trace analysis, outside vendor management, customer requests, and other departmental needs. As a Manager of Fiber Engineering, the employee will be responsible for their team's overall production output and quality level ensuring support of organization's broader goals & mission. Role will report to the Director of Engineering & Design.

Requirements

7+ years of telecom fiber network experience, preference within construction or fiber engineering departments. 4-Year Degree in Engineering is a plus.
Ability to function independently and self-motivate.
Strong interpersonal skills for supporting and communicating with a variety of cross functional teams.
Strong aptitude for training, mentoring, & inspiring team members.
Proficiency using & leveraging GIS-based data management system.
Proficiency in usage of Google Earth & creating/managing KMZ files.
Knowledge & experience regarding fiber construction & engineering practices.
Proficiency in the MS Office suite of tools including MS Visio.
Proficient analytical, organizational, and time management skills, including the ability to effectively prioritize assignments.

Nice To Haves

Previous leadership and team management experience is a plus.
Experience using Salesforce.com platform is a plus.
Experience using AutoCad is a plus.

Responsibilities

Own and manage the usage of Lightpath's Fiber Network.
Effectively manage and support a team of Fiber Engineers to ensure consistently meeting needs of our business & customers.
Set team objectives based on departmental goals & regularly report on overall progress as well as various project milestones.
Provide mentoring and coaching to a team of direct reports regarding day-to-day decision-making, responsibilities & output.
Own systems & process training of all team members to ensure meeting departmental standards & maintaining high level quality output.
Independently own and resolve day-to-day escalations requiring manager-level engagement to clear roadblocks.
Accountable for team's overall output ensuring meeting departmental SLAs & expectations.
Establish and maintain effective communications and a professional working relationship with customers both internal and external, including Lightpath service delivery, project management, circuit design, OSP construction, sales engineering, vendors, and customers.
Make decisions regarding the usage of our fiber network and how it is to be leveraged to enable our customers' success. Will include designing fiber routes for various telecom services such as Dark Fiber, Ethernet, SD-WAN, WDM, DIA, Small Cell, and FTT services.
Produce creative solutions using Lightpath assets to deliver unique services for our customers' needs supporting design criteria such as distance limitations, diversity needs, or specific routing requirements.
Lead training for both individuals and groups within the department to help further their knowledge of industry practices and procedures.
Research existing databases, files, and records for purposes of network design, fiber optimization, customer communications, and/or relocation of fiber facilities.
Create and provide output specifying selected fiber path and required splicing work to be performed for new fiber-based service installations, relocation of existing fiber facilities, and/or restoration of existing traffic.
Ensure company records are accurate by inputting and maintaining data of physical assets in our GIS database.
Provide real-time support for in-field customer maintenance & repair activities.
Analyze, approve, & organize fiber trace data to support service delivery or maintenance activities.
Ensure inventory of fiber usage & customer service records are accurate by inputting and maintaining circuit data in our GIS database.
Organize workday efficiently to maximize productivity by utilizing proper time management techniques.
Assist in the accomplishment of company objectives or needs by performing other related duties as assigned by manager.