Manager, Federal Retirement and Benefits Services

Golden Key Group

3d•Remote

About The Position

GKG is seeking a Federal Retirement and Benefits Counselor to join our growing team in support of a federal agency. The position is fully remote. The SME will guide challenging and complex cases or issues to either assume processing or to provide direction and guidance to complete work. This includes conducting research, interpreting regulation and precedents, and coordinating with the Government regarding recommendations and the receipt of direction for specific and general application. This includes setting the standard of customer service in work delivery and process and procedures in delivery of counseling services. This role includes conflict reconciliation to deliver services of the most complex retirement counseling cases. This role will also balance level of effort across their portfolio of teams.

Requirements

Experience developing or delivering Federal Retirement programs or;
Experience delivering one-on-one Federal Retirement counseling, or;
Experience Federal Retirement package preparation, submission, and processing.

Nice To Haves

Experience in two or more of the requirements
Experience across FERS, CSRS, Offset, VERA/VSIP, Discontinued Retirement, and LEO retirement programs
Experience submitting retirement package on OPM portal

Responsibilities

Lead and manage services, in a multi-employer environment, to support employee assessment of retirement readiness and retirement application, including regular, early, postponed, deferred, discontinued service, disability, relationship with programs like DRP.
Conduct supervisory responsibilities, including work assignments and productivity, work review and quality control, performance management, and leave and time management.
Support the design and development of service delivery across customer systems, personnel programs, and associated processes.
Receive escalated retirement cases, precedent setting issues, or other escalated concerns and issues to reconcile.
Coordinate with leadership of other companies, associated with program delivery, to integrate operational service delivery.
Coordinate across private and public organizations to support entry on duty, and separation, of personnel and associated provisions.
Provide management and technical support for teams and employees engaged in: Interpreting governing policies and regulations and counsel employees to regarding the consequences of retirement readiness, timeliness, and decision to proceed. Counseling topics include:
Eligibility for Retirement
Determining High-3
Computation of Annuity
FERS Annuity Supplement
Disability Benefits
Crediting Civilian & Military Service
Cost-of-Living Adjustments (COLA)
Voluntary Contributions
Special Group of Employees (Law Enforcement Officers, Firefighters, Congressional employees, etc.)
Deposits/Redeposits
Annual Leave Payment and Sick Leave Computation
Application for Retirement
Processing of Retirement Application
Survivor Benefits
Social Security
Medicare
Thrift Savings Plan (TSP)
Federal Group Life Insurance (FEGLI)Federal Employee Health Benefits (FEHB)
Federal Employees Dental and Vision Insurance Program (FEDVIP)
Long Term Care Insurance (LTC)
Flexible Spending Accounts (FSA)
Other Financial Planning Strategies
Preparing Service Computation Date Reports and process the employee s Change in Service Computation Date NOA in the HRIS.
Reviewing eOPF to extract information to calculate the Retirement Estimates.
Identifying gaps in eOPF and support records request actions.
Identifying and calculate Military and /or Civilian Deposit(s)
Supporting completion of necessary required Forms and Reports and submit to the HRIS Deposit Section to establish the employee's Military Deposit account or submit to OPM as appropriate.
Preparing Retirement packages for the employees' review/signature prior to processing the personnel action for SF-2806 creation.
Rapidly responding to client communications to support timely employee package and preparation processing.
Other duties as assigned