Manager Facility Operations - PA

First Energy • Greensburg, PA

31d

About The Position

The client-facing Facility Operations function within the Administrative Services department seeks to maximize the value and efficiency of our facilities to assure the built environment will perform the functions for which it was designed and constructed. Facility Operations provides support to other sites through collaborative and effective facilities management, maintenance and preservation strategies, ensuring performance to standards (e.g., OSHA, FE, and the department). The Manager, Facility Operations is accountable for leading a diverse Facility Operations team of employees - 45 employees and 5 unions - in addition to managing contractors, in facility-related jobs providing safe, environmentally responsible, and fiscally judicious operations. Responsibilities include leading the team, implementing safety programs, ensuring compliance, driving financial management and reporting, applying business processes, employing records management, guiding staff development, identifying and implementing process improvement, establishing strategic facility improvement plans, working with external contractors and affecting certain facility project management. Duties include the efficient use of resources, prudent labor relation actions, and an understanding of and ability to proactively implement maintenance, technical, and business requirements and trends in the industry. The position is accountable for ensuring that certain facilities within the territory are maintained, secured in a safe manner and in compliance with regulations within budgetary guidelines provided. The position is a trusted resource to internal and external stakeholders within the department and throughout FE, respected and capable driving facility improvement strategies and, to achieve exceptional operational performance. Works closely with FEU operations teams. This position will be responsible for approximately 64 facilities, with over 3.1 million square footage of facility space, across our territory within the state of Pennsylvania. (Note - also responsible for one facility in West Virginia - Weirton). This person can be based at any location in our PA service territory but preferred locations are Greensburg, York, Erie and Reading.

Requirements

• Bachelor's Degree in Facilities Management, Engineering or Engineering Technology, or a related field, supplemented with a minimum of seven (7) years related experience. Advanced degree is a plus. In lieu of a degree, a minimum of ten (10) years' work experience in Facilities Management or related field. Related field or experience includes: Prior leadership experience, experience in facility operations or operational experience within the electric utility industry
• A minimum of five years of supervisory experience or leading a team
• Strong leadership and analytical skills including financial analysis spreadsheets
• Effective project management skills, with strong organizational skills in planning and coordinating multiple activities and projects
• Experience understanding, applying, and enforcing labor agreements and working with labor unions
• Thorough understanding of the company's Accident Prevention Handbook, the National Electric Safety Code, and the company's policies, procedures and standards
• Proficient in MS Office applications (Excel, Access, PowerPoint, Word and Visio). SAP experience preferred
• Highly driven, self-motivated, proactive and enthusiastic leader capable of communicating, motivating, and driving workforces toward positive change and improvement
• Exceptional relationship management, leadership, teamwork, interpersonal, and managerial skills
• Superior customer relations skills - establishes trust and projects integrity and honesty
• Direct experience in building operations, construction management, budgetary formulation and administration, engineering practices, and customer and employee relations
• Working knowledge of building systems, health and safety mandates, engineering disciplines, financial objectives, construction practices, and construction documentation
• Strong written communication skills, including the ability to make clear, accurate, and concise written and verbal reports and presentations
• Proven ability to clearly assess multi-faceted situations with multiple stakeholders and work towards innovative solution in an organized manner
• Strong collaboration skills, ability to interact well in a team-based and diverse working environment, and model FE Values and Behaviors
• Ability to adapt communication styles to a wide variety of audiences, internal and external to the company
• Demonstrated ability to manage multiple projects and lead others in achieving goals
• Ability to drive development and execution of agreed upon strategies through entrepreneurial approaches while comprehensively analyzing situations and recommending solutions
• Travel to sites throughout territory is required
• Must be available after hours for emergency facility needs
• Possesses and maintains a valid state driver's license

Nice To Haves

• Advanced degree is a plus.
• SAP experience preferred

Responsibilities

• Actively participate in and promote FirstEnergy's Safety Philosophy; work safely to advance the FirstEnergy Safety Vision; ensure and promote a safe work environment for all persons working in or visiting a facility
• Support a safety culture where work is performed in accordance with the Accident Prevention Handbook and other company safe work practices and policies in accordance with Leading with Safety approach
• Ensuring compliance with all applicable regulations (e.g. Federal, environmental, state, NFPA, ANSI and OSHA regulations)
• Maintaining a positive and collaborative relationship with internal and external business partners
• Ensuring maintenance of all equipment meet FirstEnergy maintenance practices
• Ensuring the coordination of forward-looking preventative maintenance schedules achieve goals related to safety, compliance, and cost effectiveness
• Maintaining building summaries and an up-to-date status of each facility that reflects the current and future maintenance and repair projects that have been identified and entering the appropriate information into the portfolio process and facility management system
• Conducting effective monthly safety meetings and documenting the safety meeting minutes
• Provide overall leadership to the Facility Operations team
• Actively coach, develop and manage direct reports (in addition to contractors)
• Implement FE's performance management process by providing insightful feedback and consistent coaching throughout the year, including discussion of development opportunities, performance issues and changes that are occurring within FE
• Engage employees to establish and achieve scheduled milestones and appropriate benchmarking measures for safety, reliability, customer service, financial performance, and compliance
• Encourage open, honest, direct, and ongoing conversation across the team(s)
• Lead efforts to increase productivity and goal accomplishment across the department functions
• Create an environment of accountability and a sense of urgency for meeting agreed upon expectations and deadlines
• Improve and document processes in playbooks for work activities within the department's functions
• Be a visible and accessible business partner and resource to internal customers, to understand their initiatives, and develop and execute plans to support the same, including the contact for union leadership in state and work collaboratively on solutions
• Formulate and implement strategic business improvements concerning all FirstEnergy facilities
• Ensure critical equipment is monitored and actions taken to protect critical assets; maintain cognizance of facility equipment status including abnormal or degraded conditions and ensure appropriate actions to correct those conditions
• Be available to oversee all emergency operations during outages. This requires communication through the PROC-1 process and ensuring on site staff are addressing needs to resolve issues. Coordinating storm and other emergency situations as appropriate, including site set up and logistics
• Works with director, managers, and supervisors across Administrative Services to identify facility performance opportunities; opens lines of communication with building occupants for same; benchmarks facility performance against Industry Standards (IFMA Utility Council); and leads the team to develop and implement recommendations to make the most of these opportunities to increase reliable, efficient and safe operation of the facilities
• Works with director, managers, and supervisors across Administrative Services to develop short-term and long-term business process improvement objectives
• Responsible for state facility budget
• Collaborates to develop or improve operations and maintenance processes including KPIs and metrics
• Ensure timely processing of facilities documentation through efficient execution of transaction and project closure processes
• Develop or improve departmental reporting for ongoing business, operational and/or organizational priorities
• Hazardous communication coordinator
• Successfully execute other projects and responsibilities, as requested
• Communicating in a proactive and transparent manner in order to maintain a company-wide awareness of safety concerns or other facility issues

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Utilities