Manager, Facility Maintenance

CRVA•Charlotte, NC

About The Position

The Manager of Facility Maintenance is responsible for ensuring the Charlotte Convention Center & NASCAR Hall of Fame are always in a state of readiness by directing all building maintenance, event and system operations in areas such as plumbing, electrical, utility, escalators/elevators, HVAC, event power, maintenance work order management, and emergency response (floods, power outages, fire systems, etc.). Assists with capital projects as assigned.

Requirements

Good interpersonal & communication skills; able to communicate internally and externally at all levels of the organization.
Experience in managing departmental budget and monitoring expenditures.
Cross functional team experience
Background in mechanical systems, electrical systems, troubleshooting as well as broad understanding of Facility Maintenance concepts.
Ability to interpret documents such as safety rules, operation and maintenance instruction, and procedure manuals.
Skills include but are not limited to: Problem Solving/Analysis, Technical Capacity, Project Management, Communication Proficiency and Organizational Skills.
Ability to take initiative and work independently
Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic environment
Excellent verbal, written, and interpersonal communication skills
Ability to handle confidential material in a professional manner
Strong attention to detail and a sharp focus on eliminating errors
Demonstrated proficiency in Microsoft Office (Excel, Word and PowerPoint)
High School Diploma (H. S.) and two to three years of specialized schooling; and five to six years related experience in a leadership role and/or training; or equivalent combination of education and experience (required).

Nice To Haves

College/University diploma in a technical field, bachelor’s degree is preferred.

Responsibilities

Operates, identifies and prioritizes all plant and system repairs.
Has oversight of the Facility Maintenance Team for all maintenance and event related activities and coordinates with the NASCAR Hall of Fame operations staff for cross venue needs for maintenance and events.
Assists the Senior Manager of Facility Maintenance / Capital Projects with onsite support to include quality assurances of work performed and job completion as noted in contracts.
Provides direction to Facility Maintenance Technicians by assigning duties determined by work orders or special projects
Responsible for the overall workflow of project assignments to ensure quality control and effectiveness of the Facility Maintenance Team
Reviews and manages facility work order system through daily review of assignments and job completion timelines, addressing deficiencies in a timely manner
Leads quality assurance program for daily proactive building maintenance and upkeep.
Places strong emphasis on safety within the entire department daily.
Develops and manages yearly operating budgets for the CCC and NHOF Facility Maintenance budgets.
Assist Senior Manager Facility Maintenance & Capital Projects with getting quotes that inform normal and extraordinary budgets for Capital Projects.
Possesses familiarity and a working knowledge of all support operational systems in the Facility Maintenance Departments such as HVAC, Fire Suppression, Firm Alarm, Electrical Distribution, Lighting Programs, AV, Plumbing and Food Services, Operable Doors, etc.
Provides suggestions of additional training to expand abilities of Technicians.
Fosters the environment of self-improvement within the staff.
Thinks innovatively towards facility-wide improvements.
Record and upload all event management power/plumbing orders in system at conclusion of each event, review orders with event management personnel.
Coordinates with external contractor on operation and maintenance of all HVAC systems
Coordinates with external contractor on operation and maintenance of escalator / elevator systems
Builds schedules for all preventative maintenance on plant and system equipment.
Makes recommendations as to when existing staff cannot handle a project and need outside contractors for efficient and timely resolution of items.
Forecasts and orders equipment for staff to complete repairs of maintenance tasks.
Evaluates skills and abilities of staff members.
Monitors all life safety systems in facility to ensure systems are 100% operational for all events.
Documents process and creates monthly status reports of special projects for CRVA.
Provides event supervision for all facility events and delegates tasks to appropriate staff members during each event.
Requires working varying hours based on event schedules.
May perform other duties as required.
Consistently deliver the best in customer service. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences.
Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.