Manager, Facilities - Universal Kids Resort

Universal Orlando•Frisco, TX

35d

About The Position

Manages all facilities and water quality maintenance initiatives across Universal Kids Resort (UKR) including both the theme park and hotel. Responsible for hourly Technicians and salaried leaders, setting direction and priorities for all water quality, facilities and utilities maintenance activities, as well as routine, capital, and expense budgeting, including all labor and non-labor resources to maintain superior show quality, customer satisfaction and ensure maximum efficiency throughout the resort. Manages the contracted services of major repairs and maintenance requests. Manages and leads the leadership team to drive continuous improvement, professional development, and effective administration. Supports initiatives to continuously improve Guest and Team Member safety, show quality, and facilities maintenance and sustainability efforts.

Requirements

Strong experience in venue management and partnership with third-party vendors.
Must have analytical and problem-solving skills.
Must be willing to work flexible hours, including evenings and weekends as business dictates.
Consistent attendance is a job requirement.
Associate's degree (AA) or equivalent from two-year college or technical school required.
7+ years of experience in construction, operations, or maintenance management of a large resort, hotel, or theme park with 2+ years of leadership experience required, experience within a seasonal or regional theme park is preferred; or equivalent combination of education and experience.

Nice To Haves

Maintenance Management certification and/or General Contractor license is preferred.
Bachelor's degree from a four-year college or university in management or technical discipline preferred.

Responsibilities

Manages all aspects of the facilities and utilities maintenance program for all of UKR including planned, quick call, discretionary, and emergency repair work, as well as comprehensive asset life-cycle management. Develops and refines maintenance standards and maintains all OSHA and Universal Quality Standards. Ensures compliance with all Authority Having Jurisdiction (AHJ) regulatory compliance and standards pertaining to the Annual Facility Permits and procedures. Ensures water quality program consistently meets standards and that UKR is in compliance with all relevant ordinates, permitting and regulatory requirements. Sets improvement goals for the department, provides clear direction to ensure goals are met, and communicates these objectives to the team.
Secures reliable and cost-effective contracted services via scope development, competitive bidding, and contract oversight. Oversees the partnerships with third party vendors major repairs and maintenance efforts including but not limited to HVAC, electrical, plumbing, elevators, restaurant equipment, pool, and other specialized maintenance by monitoring and providing direction regarding to all contractual obligations such as financial reporting, Guest service, show/product quality, operating hours, facility cleanliness, and safety.
Manages team by providing leadership, coaching, mentoring, career development, performance management, and recognition. Assigns tasks and monitors performance to ensure policies and procedures are followed. Builds a culture of safety and engagement with Team Members by ensuring Environmental Health and Safety (EHS) SOPs and relevant policies are followed. Monitors the operation to ensure safety and operational standards are consistently met and encourages a positive and safe work environment.
Drives and executes plans for team that directly affect Team Member satisfaction (TSAT), Guest satisfaction (GSAT), and safety standards while utilizing existing tools to measure and monitor performance against targets. Develops appropriate action plans to achieve or exceed targets.
Facilitates and maintains effective communication mechanisms throughout Technical Services and across UKR leadership for Guest and Team Member safety, show quality, and operational readiness. Leads seasonal weather condition sustainment initiatives and special projects to optimize labor across Universal Kids Resort.
Plans, prepares, and manages routine budgets for capital and expense projects. Routinely and regularly manages capital requests and execution of approved capital projects, ensuring priorities are regularly reviewed. Monitors overtime ensuring financial responsibility and labor optimization. Builds capital and expense plans as required.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.