Manager Facilities Operations

Holiday Inn Club Vacations • Panama City Beach, FL

37d

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. And we look
for people who exhibit the courage, caring and creativity to help us become the
most loved brand in family travel. We’re committed to growing our people,
memberships, resorts and guest love. That’s why we need individuals who are
passionate in life and bring those qualities to work every day. Do you instill
confidence, trust and respect in those around you? Do you encourage success and
build relationships? If so, we’re looking for you.

The Engineering Manager will be responsible for bringing the brand promise to
life through excellence in all facets of asset management. This position serves
as a guest advocate and key advisor to the General Manager, and leads some or
all of the operations of maintenance engineering, facilities maintenance,
grounds, housekeeping partnership, fleet, warehouse and/or laundry departments.
Success in this role is measured primarily by onsite and post-stay guest survey
responses evaluating the quality of the facilities and the life and safe
operation of assets.

Requirements

• High school diploma required
• 3 years hospitality maintenance engineering management
• 1 years leading front line staff
• Working knowledge of maintenance engineering management and building physical plant systems
• Demonstrated basic project management
• Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting
• Strong demonstrated written and verbal communications skills in English required
• Must be at least 21 years of age with a valid driver’s license, and minimum of 3 years of driving experience
• May require certain current state certification or licensing

Nice To Haves

• College degree or trade training in the engineering discipline preferred
• Facilities Certification CEOE, IFMA, or FMA are desired.

Responsibilities

• Development of PDPs, evaluation and active coaching to develop Brandhearted maintenance technicians and grounds personnel. Demonstrate a culture of learning and mentorship for continual performance development [Individual Performance management]
• Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Manage department engagement plans, talent review and succession planning.
• Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases. [Guest relations/satisfaction]
• Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business.  Balance the urgency of meeting budget goals with focus on team, individual, and brand success. [Brand culture]
• Teach and inspect for quality delivery of preventative care and maintenance repair programs, including non-permitted electrical, plumbing, electro-mechanical automation, and appliance repairs.  Manage contracts with outsourced vendors for regulated skills (elevator, electrician, roof repairs, etc).
• Implement brand programs and maintenance strategies, standards, reserves planning, stewardship of maintenance budgets, and focused ways of working that result in owner value and guest satisfaction.
• Development of departmental budgets and allocation of resources to meet financial goals.
• Operate department successfully within budgetary guidelines.

Benefits

• Growth Opportunities
• 401K
• Comprehensive Benefits – Health, Dental and Vision Plans.
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Discounts through IHG including additional discounted employee benefits through our company Perks website
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED