Manager, Facilities Operations & Safety Administration

Unum•Portland, ME

About The Position

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments All the benefits listed above are subject to the terms of their individual Plans. And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary: Reporting to the AVP Facilities Operations & Safety, this position provides oversight for Facilities Operations & Safety administrative support functions for US locations as assigned. This role is responsible for multiple software support applications, utility payment oversight, coordinating with internal and external business partners, and will work closely with all aspects of the organization.

Requirements

Degree in an area of study relevant to this position or comparable experience with minimum of 2-5 years of experience.
Proven history of creating efficiencies and continuous improvement in business processes.
Broad experience with financial reporting, budget management, purchase order management.
Knowledge of asset management reporting tools, sustainability compliance reporting, data validation processes.
Comprehensive interpersonal skills, including the ability to establish collaborative relationships and clearly communicate.
Responsibilities may require after-hour or weekend work, in support of projects or emergencies, including travel approximately 10% of the time.

Nice To Haves

Experience ServiceNow CMMS and Workday systems a plus.

Responsibilities

Administer and maintain ServiceNow CMMS system, coordinating with internal and external business partners on SLAs related to assigned work orders and their completion.
Communicate with stakeholders on status of work orders, including potential delays. Step in to troubleshoot and expedite when needed.
Collect and analyze work order service feedback from stakeholders on a regular basis and report satisfaction compliance.
Collaborate with internal ServiceNow support partners to identify and action updates and performance improvements on a regular basis.
Ensure parts and supply inventory are accurate and maintained in the system.
Owns process for internal asset reporting and tracking via appropriate system software. Coordinate with outsourced 3rd party facilities management partners to validate data. Responsible for inputs into long range financial planning by monitoring useful life of assets
Review and manage Workday procedures by submitting and approving financial requests, ensuring compliance for contingent workers, and overseeing onboarding and offboarding activities. Take responsibility for tracking progress, resolving issues, and maintaining accurate records throughout each process.
Coordinate with Digital Transformation Office team to manage equipment distribution and collection with contingent workers.
Review and provide data to support internal and external sustainability business partner reporting on a quarterly basis. Ensure accuracy of goods and services received, buying parts/supplies, fuel consumption reporting, and waste and recycling provider data.
Ownership responsibility for utility billing and payment process with 3rd party energy management partners to ensure utility invoices are reviewed for accuracy, approved, and paid in a timely manner. Accountable for identifying and quickly resolving any payment discrepancies and contract compliance of 3rd party energy management
Coordinate with Procurement and Sourcing partners to ensure project requests and purchase orders are processed in a timely manner.
Partner with Real Estate & Workplace Services Business Planning Manager to support tracking and accuracy of budget performance, expense commitments, capital and expense forecasting, and fixed asset management.
Identify, research, and propose solutions to process inefficiencies.
May perform other duties as assigned.

Benefits

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments