Manager, Experience of Care, Patient & Provider Advocacy

Sutter Health • Sacramento, CA

243d • $58 - $88

About The Position

Responsible for the implementation of strategic and tactical plans that accelerate and result in measurable and continual progress in meeting the organization's experience of care objectives. Works closely with operational leaders to ensure that all channels of care have patient experience as the top priority and delivered as such. Identifies opportunities for improvement at the front line and escalates any global process change or improvement necessary to achieve high patient satisfaction. Collaborates with key stakeholders to ensure regulatory compliance related to patients' rights. Responsible for the development and planning of all educational activities associated with incorporating the preferred behaviors required to improve patient experience while incorporating the voice of the patient/community. Responsible for implementing evidence-based process improvement and coaching models that support leaders and teams in providing excellent experience to every patient every time.

Requirements

• Bachelor's degree in Healthcare Management, Human Resource Management, Organization Development, Business Administration, Training and Education or related field.
• 5 years of recent relevant experience.
• Extensive knowledge in consumer experience, design thinking, and improvement methodology.
• Background in customer service, health care administration, and operations.
• Training, facilitation, and curriculum development skills.
• Ability to conduct culture assessments and design organization development plans.
• Strong verbal and written communication skills.

Responsibilities

• Implement strategic and tactical plans for patient experience improvement.
• Work closely with operational leaders to prioritize patient experience.
• Identify and escalate opportunities for improvement at the front line.
• Collaborate with stakeholders to ensure regulatory compliance.
• Develop and plan educational activities to improve patient experience.
• Implement evidence-based process improvement and coaching models.

Benefits

• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree