Manager Expanse IT Operations Center

HCA-posted 3 months ago

Full-time • Manager

Nashville, TN

5,001-10,000 employees

Hospitals

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We are seeking a Manager Expanse IT Operations Center for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! The Manager, Expanse IT Operations is a pivotal Information Technology leadership role that oversees a team of Expanse Command Center professionals that are responsible for implementing and governing service management processes and tools across the ITG enterprise including corporate, divisions and business partners in support of Enterprise Expanse Implementation in the Corporate Command Center.

Overall prioritization and oversight of ITSM process including strategy, improvements, metrics and collaboration across the organization and with our partners
Directly manage the foundational ITSM key process analysts and strategically plan the development, improvement and delivery of Asset Management/CMDB, Change Management, and Event Management
Actively lead efforts on foundational ITSM key processes in order to enable other ITSM processes including Incident Management, Knowledge Management, Problem Management, and Request Management
Responsible to collaborate with existing owners or identify new process ownership; accountable for strategic roadmap to implement and improve ITSM Service Management Practices
Oversee user and stakeholder engagement to ensure that they are key participants in process and tool improvement initiatives
Responsible for verbal and written communications with executive leaders
Manage and oversee the development and delivery of ITSM process key performance indexes (KPIs) and Service Level Agreements (SLAs)
Identify, implement, and track performance improvement opportunities aimed specifically at improving these metrics
Successfully transform ITG by delivering forward thinking ITSM best practices that support the organization
Develop strategic relationships needed to ensure adoption and utilization of ITSM processes and management tools
Manage the initiation and execution of key project initiatives that support strengthening and improving service management practices
Coach and lead team members on achieving goals and developing necessary skills to obtain results

5+ years of relevant work experience
Bachelor's Degree Preferred
Minimum of 3+ years of management experience
Healthcare Inspired
Passion and concern with improving the organization
ITIL Framework understanding and knowledge. ITIL Foundations Certification or higher preferred
Exemplary leadership with excellent communication and inter-personal skills
Proven management ability with strong development processes and practices background
Excellent oral, written, and presentation skills and be comfortable in front of executive audience
Focused customer perspective toward service delivery and the ability to influence continuous service improvements
Proven organizational skills, including team building and mentoring
Ability to work with personnel at all levels of the enterprise in a cooperative and effective manner
Significant track record of leadership accomplishments is necessary
Ability to effectively direct multiple parallel efforts to successful completion
In depth knowledge of the IT organization and interactions
Strong knowledge of the business including the applications and interdependencies
Excellent conflict management and negotiation skills with the ability to consistently achieve 'win-win' results
Proven coach with a track record of developing staff and recruiting highly skilled candidates
Working knowledge of technology and correlation to solving business problems
Working knowledge of vendor management principles and procedures
Good understanding of statistical methods and metrics development
Strong Program/Project Management Skills - Demonstrated success in large project implementations

Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

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