Manager, EVS (Environmental Services)

San Manuel • Highland, CA

17d • Onsite

About The Position

Under the guidance of the Assistant Director, Environmental Services (EVS), the Manager, EVS, is responsible for maintaining the health and safety standards. This position provides guidance to EVS management and non-management team members. Responsible for leading and managing their team to complete all goals and missions set forth in department, ensuring a best-in-class culture for maintenance of the facility.

Requirements

• Bachelor’s degree in business or related field degree required.
• Minimum three (3) years of Housekeeping or Casino experience required.
• Minimum three (3) years of Supervisory experience required.
• Intermediate proficiency in the Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) is required.
• Proven managerial problem-solving and critical thinking skills with the ability to exercise independent judgment.
• Ability to identify and prioritize issues, delegate as appropriate, and drive measurable results.
• Must possess demonstrated leadership ability, as well as organizational and strategic planning.
• Established ability developing teams by guiding, mentoring, motivating, coaching, providing feedback, and holding team members accountable at all levels.

Nice To Haves

• Minimum one (1) year of union experience preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Responsibilities

• Oversees the maintenance of all EVS duties and responsibilities in the Casino, to include the cleaning, disinfecting, and sanitizing of all surfaces. Ensures all Health Department and San Manuel health and safety guidelines and protocols are always maintained.
• Oversee and verify training records regularly to ensure all team members are properly trained and operate in consideration of all safety and cleanliness requirements and regulations. Actively promotes Forbes 5 Star standards by setting service expectations in answering guest questions, providing information, greeting guests, and other guest assistance when needed. Promotes best in class service by reacting promptly, efficiently, and courteously to all guest and team member concerns. Evaluates and oversees the operation, and multiple projects.
• Collaborate with other departments to coordinate and schedule detail cleaning and disinfecting of their respective areas.
• Maintains the financial integrity of the EVS division (i.e. budget forecasting/planning, review transactions, budget tracking, etc.).
• Reviews, amends and creates policies and procedures as needed. Ensures all team members are up to date on enterprise and Department policies and procedures.
• Collaborate with the Union regarding communication/consultation, following proper procedures, addressing grievance issues, and follows up as needed.
• Coordinates and conducts interviews as needed (i.e. reviews resumes, interviews candidates, proposes starting salaries, etc.).
• Performs other duties as assigned to support the efficient operation of the department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager