Manager, Enterprise Resource Planning Applications

PEMCO•Seattle, WA

12h

About The Position

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders, providing auto, home, renters, and boat coverage. PEMCO is recognized by Forbes as one of America’s Best Insurance Companies for Auto and Home in 2025 and by Newsweek as one of America’s Greatest Midsize Workplaces 2025, consistently praised for customer service, employee expertise, community partnerships, and social impact programs. The company is committed to diversity, equity, inclusion, and belonging, fostering an inspiring and inclusive workplace that builds fairness, understanding, collaboration, flexibility, and celebrates differences to enable individuals to achieve their full potential. PEMCO is seeking a Manager, Enterprise Resource Planning Applications, to lead business enablement for its enterprise application portfolio. This includes Oracle Cloud (Financials, HCM, EPM, Analytics, Planning, Budgeting) and other SaaS platforms. The role operates at the intersection of business process and technology, requiring deep functional and technical expertise across key ERP domains: Finance (GL, AP, AR, Consolidations, Allocations) and Human Capital Management (Employee Self Service, Job Architecture, Compensation, Performance Management, Talent Acquisition), including interfaces to benefit and payroll providers. This leader is expected to proactively build a roadmap with stakeholders to align current and future-state capabilities and identify opportunities before they are requested.

Requirements

Relevant degree or equivalent combination of education and experience.
10+ years of experience with enterprise business applications (ERP, HRIS), including 3 or more years in a leadership or management role is required.
Full life cycle experience in implementing ERP financials and Human Capital Management systems is required.
Experience in ongoing management & hands-on maintenance of ERP systems in SAAS environment is required.
Demonstrated experience operating as a business partner, working directly with functional leaders to translate objectives into platform outcomes is required.
Deep functional expertise in at least one of: Oracle Cloud Financials and HCM, or comparable enterprise platform, is required.
Strong understanding of financial business processes (general ledger, accounts payable, intercompany accounting, budgeting, financial reporting) is required.
Experience with vendor management and contract negotiations is required.
Experience in a regulated industry (financial services, insurance, healthcare, or similar) is required.
Experience with ERP systems like Oracle, PeopleSoft or Workday application administration and business process automation.
Familiarity with MAR (Model Audit Rule) or comparable regulatory audit requirements.
Interpersonal Skills & Empathy: Builds relationships internally and externally and gets results through influence rather than authority. Demonstrates authentic empathy, celebrates the joy and shows care for the challenges felt by others.
Business Fluency: Brings native understanding of financial and HR business processes, not just technical platform knowledge.
Platform Expertise: Experience designing and supporting enterprise cloud applications such as Oracle Cloud, Salesforce, and similar platforms.
Vendor Management: Experience handling third-party providers including vendors, consultants, and managed service partners.
Problem Solving: Ability to analyze, diagnose, and resolve complex unstructured problems quickly, efficiently, and collaboratively.
Team Building: Establishes positive connections with others, fosters collaboration, and delivers results through people.
Job Specific: Translates between data teams and infrastructure teams. Comfortable in both conversations.
Job Specific: Comfortable operating in startup mode within an established organization. Delivers value incrementally while building toward a mature platform.
Independent: Is highly self-motivated and self-directed. The ability to work with limited direction and communicate relevant information to the appropriate levels during times of uncertainty.
MS Office: Skilled proficiency in Excel, Word, Outlook.
Precision: Is detail orientated and has a strong desire for accuracy and thoroughness.
Communicator: The ability to communicate clearly and informatively, verbally and in writing, with colleagues, customers, and the community in both technical and non-technical professional languages.

Nice To Haves

Experience with marketing automation platforms (Salesforce, Marketo, HubSpot, or similar).
Oracle Cloud certifications preferred (Financials, HCM, or Planning).
Salesforce Administrator or Consultant certification preferred.
ITIL Foundation or PMP preferred but not required.

Responsibilities

Effectively Serve as the business-facing leader for ERP, systems, building trusted relationships with Finance and HR business functions.
Drive a proactive partnership model with business stakeholders, identifying opportunities to better leverage existing ERP capabilities and translating business objectives into configurations, workflows, and process improvements.
Develop and maintain an ERP strategy and roadmap for each enterprise application, aligning business objectives with platform capabilities.
Provide functional expertise across Oracle Cloud modules (Financials, HCM, Analytics, Planning, Budgeting), and other enterprise platforms. This requires understanding the business processes these modules support, not just the technical configuration.
Work within a complex financial data ecosystem that includes mainframe systems, data warehouse layers, multiple integration pathways, and several reporting outputs. Sound platform decisions require understanding how data flows across these layers.
Establish governance for ERP, including security compliance, cost visibility, contract alignment, license tracking, and vendor renewal forecasting.
Manage vendor relationships for the owned application portfolio, including contract negotiations, service level management, and roadmap alignment.
Lead and develop a team of professionals responsible for enterprise application support, configuration, and business partnership.
Manage and coordinate IT audits (external and internal), ensuring compliance with regulatory requirements including the Model Audit Rule (MAR). Maintain audit-ready documentation for all owned enterprise platforms.
Evaluate platform consolidation opportunities and drive continuous improvement across the application portfolio.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
Other duties as assigned.

Benefits

Medical, dental, and vision plans for employees and eligible family members with generous employer premium cost shares.
Employer-paid basic life and accidental death & dismemberment insurance policies.
Long- and short-term disability benefit coverages.
401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
Vacation accrues at a minimum rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
Four (4) floating holidays immediately upon hire.
Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
Up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
Paid time off for bereavement.
Paid time off for jury duty.
Paid time off for employee volunteering in the community.
Flexible Spending Accounts.
Education Assistance Program after one year of service.
Scholarship program for children of PEMCO employees after one year of service.
Employee Assistance Program.
Well-being program.
Discretionary taxable gifts and gift cards.
Discounts on computer software and hardware, cell phone plans, and rental cars.
Discretionary bonuses.
Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales).
Employee referral bonuses.
Shift differential pay.