Manager, Enterprise Platform Support

Cleveland Clinic

2d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. This caregiver will work in Enterprise level administration and management of both physical and virtual systems within on-premises data centers as well as Cloud hosted systems and Applications. Cloud management experience with Azure, AWS and IBM Cloud are highly preferred, along with traditional on-site support. While not a hands-on technical role, this caregiver will demonstrate strong leadership to guide teams managing both full-time employees and contracted support towers. The ideal caregiver will have a deep understanding of infrastructure operations, budget management and the ability to align operational support with the organization’s strategic goals and standard. A caregiver in this position works remotely out of Northeast Ohio, Monday-Friday 8:00am—5:00pm, with in-office requirements once every two weeks.

Requirements

Bachelor's degree in Computer Science, Management Information Systems or Business Administration or related field.
ITIL Foundations certification required within 6 months of position start date.
Four years of functionally related technical experience leading people, process, or technology.
OR additional two years of leading people may offset the degree requirement.
Demonstrated experience with financial budget planning, managing, analysis and reporting.
Experience in understanding human resources practices to include recruitment and retention conflict resolution, group dynamics, diversity understanding etc.

Nice To Haves

Technical Experience in Servers, Storage and Data Center Management
Technical Experience in Virtualization and Cloud services
Technical Experience with backup systems and disaster recovery

Responsibilities

Provide leadership to direct and indirect reports
Manage both Full time Employees and Contracted Staff.
Lead all human resources responsibilities for assigned staff.
Manage operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals.
Manage operational teams for both on-premises and cloud-based platforms
Manage multiple teams within the department to deliver different enterprise services.
Document and maintain departmental operational policies and procedures.
Promote the continued education, training, and development of staff.
Communicate appropriate corporate compliance standards and procedures for all employees.
Support the execution of agile practices throughout squads in partnership with Domain Advisor
Supervise team(s) and administers performance reviews and evaluations, staff counseling, etc. for assigned staff.
Build overall employee engagement and professional development across respective squads.