Manager, Enterprise Platform Delivery

EvenUp

About The Position

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. The Manager, Enterprise Platform Delivery will lead and scale a team of Technical Program Managers responsible for enterprise onboarding and implementation. This role blends people leadership, delivery excellence, and cross-functional execution, ensuring complex enterprise deployments are delivered on time, at quality, and with strong customer adoption. You will own execution across multiple concurrent enterprise programs, set standards for delivery and change management, coach TPMs through high-stakes implementations, and partner closely with Product, Engineering, Sales, and Customer Success leadership. This is a highly visible role with direct impact on customer outcomes, retention, and expansion.

Requirements

8–12+ years of experience in enterprise software delivery, implementation, or program management
3+ years of people management experience leading program managers, TPMs, or implementation teams
Proven success delivering complex, multi-workstream enterprise implementations
Strong background in data migration, platform configuration, and system integrations
Hands-on experience driving customer adoption and organizational change
Deep program management expertise (Jira, Asana, MS Project, etc.)
Strong understanding of enterprise change management frameworks
Experience working closely with Product and Engineering teams
Excellent executive communication and stakeholder management skills
Ability to operate in fast-paced, ambiguous, high-growth environments
Customer-obsessed leader with high delivery standards
Calm, structured, and decisive under pressure
Comfortable balancing strategic planning with hands-on problem solving
Passionate about building teams, processes, and scalable systems

Responsibilities

Lead, coach, and scale a team of TPMs delivering enterprise onboarding and implementation programs
Establish clear expectations around delivery rigor, customer communication, risk management, and adoption outcomes
Support hiring, onboarding, and ramp of new TPMs as the team grows
Provide ongoing performance feedback, career development, and mentorship
Act as an escalation point for complex customer challenges and delivery risks
Own delivery excellence across a portfolio of enterprise implementations
Ensure consistent execution of program plans spanning: Data migration & legacy system retirement, platform configuration & integrations, user onboarding & training, and change management & go-live readiness
Drive standardization of implementation methodologies, templates, and best practices
Monitor program health, risks, dependencies, and timelines across customers
Ensure adoption strategies are embedded into every enterprise implementation
Guide TPMs in applying structured change management frameworks (e.g., ADKAR, Kotter)
Partner with CS leadership to ensure smooth transition from implementation to steady-state success
Define and track adoption and readiness metrics post-launch
Partner closely with Product and Engineering to align roadmap, implementation feasibility, and customer commitments
Collaborate with Sales and Solutions teams during pre-sales and handoff for enterprise customers
Communicate program health, risks, and outcomes to internal executive stakeholders
Build trusted relationships with senior customer stakeholders and executive sponsors
Improve tooling, workflows, and reporting for enterprise delivery at scale
Balance customer-specific customization with repeatable, scalable processes
Ensure compliance with enterprise security, data integrity, and operational standards