Manager, Enterprise Network | Information Technology

APS•Phoenix, AZ

3d•Hybrid

About The Position

The Manager of Enterprise Network plays a critical role in ensuring APS has the secure, reliable technology foundation needed to serve customers and power Arizona’s growth. This role leads a team responsible for building, integrating, and sustaining the systems that keep our operations running smoothly. By aligning technical solutions with business needs, this leader helps APS deliver dependable service to communities across the state.

Requirements

BS in Computer Science, Business or related degree or equivalent work experience.
PLUS eight to ten (8-10) years progressively responsible related experience in area/s of assignment is required to obtain an advanced understanding of information and/or communication systems, operating systems, network communications, equipment and infrastructure.
Demonstrated leadership skills required.
Demonstrated high quality oral, written and presentation communication skills, high quality interpersonal and people management skills, and demonstrated experience in project management.
Extensive experience in the development, integration, and support of information and communication systems applications, physical and virtual network technologies, cloud-based networking and automation, telephony and voice collaboration systems, distributed and mainframe environments, network architecture and sub-systems, distributed and mainframe server architectures cross platform interfaces.
Extensive experience in information systems methodologies, systems guidelines & architectures, and technologies.

Nice To Haves

Previous supervisory experience preferred.
A leader skilled in guiding technical teams and cultivating a supportive, high‑performance environment.
Strong background in network communication systems design, integration, and support.
Ability to balance technical architecture with real‑world business needs.
Confident problem solver who can resolve complex issues and offer clear, actionable solutions.
Collaborative communicator who builds strong relationships and keeps customer needs at the center.

Responsibilities

Lead and mentor a team of IT supervisors, professionals, and contractors who support and enhance APS’s enterprise network communication systems.
Prioritize technology initiatives that strengthen APS operations and improve customer and employee experiences.
Guide the design and integration of new and existing systems to ensure they work together seamlessly and securely.
Troubleshoot complex technical challenges and deliver practical, effective solutions.
Work closely with partners across the business to understand needs, improve processes, and ensure high satisfaction.
Directs the delivery and maintenance of quality information and communication systems solutions to support PNW business processes that follow all I/S guidelines and architectures.
Ensures client assistance and 7 day per week/24 hours a day support for operational systems consistent with Service Level Agreements and business processes are optimized.
Ensures preferred technical architecture and business requirements are balanced to provide effective information and communication systems solutions, sound architecture, and cross-system integration objectives.
Resolves technical issues and recommends and implements viable alternatives and solutions.
Ensures departmental costs remain within approved budget.
Continually improves department work processes.
Develops unit level strategic plans that support corporate and I/S plans.
Supports client planning process and prioritization for systems technology implementation.
Assigns, directs, facilitates, reviews and approves unit work activities.
Ensure effectiveness and productivity of the work unit.
Maintains knowledge and understanding of business processes.
Manages, negotiates, and meets client's expectations.
Implements performance management programs.
Spends time with staff on performance focusing.
Develops and retains a highly skilled technical team including a supervisory backup.
Actively seeks to improve own skills and knowledge to apply to current and emerging business and technical environment.
Ensures appropriate staffing levels and that staff has technical skills and business skills to support objectives of the organization.
Acts to produce effective teams.
Ensures the development of a cooperative culture that supports team accomplishments.
In a timely manner, communicates issues openly and honestly with staff, peers, management and customers.