Manager, Enterprise Applications
About The Position
The Manager, Enterprise Applications is responsible for overseeing the efficacy and operability of the productivity applications used by the company. Productivity applications that fall under this job scope include O365, SharePoint, MS TEAMS, MS Planner, Adobe Acrobat, Adobe Sign & other similar, broadly used apps that are intended to facilitate employee performance.Position DescriptionEssential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides technical and business support for end users utilizing productivity applications Maintains applications that are utilized in daily operations across the business Develop and maintain technical support documentation for productivity applications Identifies ways to maximize the potential of the applications utilized, improving employee productivity & delivery of app services Ensures that storage and archiving procedures are in place Responsible for managing lifecycle of applications used by company Document, report, and present relevant matters regarding productivity applications to ICT Workplace Services Management & CIO Assess risk and impact of production issues and escalate to business and ICT management in a timely manner Develop and review application contingency planning to ensure availability to users Participate in application releases, from development, testing and deployment into production Conducts post implementation analysis to ensure successful system design functionality Continually reviewing software updates and new software solutions for improving employee productivity
Requirements
- Strong business background with technology knowledge and passion or technical background with strong business experience
- Excellent customer support skills
- Ability to convert user needs into technical requirements
- Direct experience working with:
- Administering connections, access control & permissions
- Administering application add-ins for SharePoint, TEAMS, Outlook, Word, & Excel
- Experienced with PowerShell & automating administrative actions
- Facilitating Active Directory handshakes between the company and external business partners to allow collaboration across SharePoint & MS Teams environments
- Multi-factor Authentication
- Office 365 (O365 Admin Console) - Managing the environment on behalf of organization:
- Single Sign-On
- Passionate about leveraging applications to improve productivity
- Ability to work fluidly in an international & multi-lingual environment
- Strong team player and team leader
- Familiar with vendor management
- Strategic thinking
- Organized
- Familiar with Project Management
- Self-driven/self-motivated
- Ethical conduct
- Thoroughness
- Discretion and confidentiality
- BS Degree with a focus in Information Technology or equivalent experience
- MS 365 Certified: Enterprise Administrator Expert
- Minimum of 2 years’ experience with previously listed applications
- Strong mathematics and analytical skills
- Excellent computer skills
- Excellent communication skills
- Time management skills
- Demonstrated teamwork and team leadership
Responsibilities
- Provides technical and business support for end users utilizing productivity applications
- Maintains applications that are utilized in daily operations across the business
- Develop and maintain technical support documentation for productivity applications
- Identifies ways to maximize the potential of the applications utilized, improving employee productivity & delivery of app services
- Ensures that storage and archiving procedures are in place
- Responsible for managing lifecycle of applications used by company
- Document, report, and present relevant matters regarding productivity applications to ICT Workplace Services Management & CIO
- Assess risk and impact of production issues and escalate to business and ICT management in a timely manner
- Develop and review application contingency planning to ensure availability to users
- Participate in application releases, from development, testing and deployment into production
- Conducts post implementation analysis to ensure successful system design functionality
- Continually reviewing software updates and new software solutions for improving employee productivity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
