Manager, Enterprise Application Services

University of Scranton-posted about 1 month ago

Full-time • Mid Level

Onsite • Scranton, PA

1,001-5,000 employees

Educational Services

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The Manager, Enterprise Applications Services is responsible for providing leadership of University enterprise applications including Ellucian Banner and enterprise third party applications. In addition, the manager leads administrative business process initiatives involving application development, integrations, reporting functions and tools, and ensures adherence to security protocols and practices. The manager manages and provides leadership for the Enterprise Application Services team and maintains a positive working relationship with administrative functional business leaders throughout the University. This position is not a remote/hybrid position. It is located on campus in Scranton, Pennsylvania.

Directs the operations of the Enterprise Application Services Department by providing management direction including assessing skills, distributing work, mentoring, and staffing of the department's development team; provides strategic direction, policies, and procedures for the department to ensure customers' enterprise application needs are met and aligns their work with University governance direction, division's tactical plan objectives, and department's goals
Supervises the work of team members and conducts performance evaluations
Leads the application integration development of the department; manages the adherence to the formalized Software Developer Life Cycle (SDLC) and security tools to minimize vulnerabilities; directs software coding practices and development of technical documentation, manages application inventory and data classification, and integration of new tools into the developers' toolset to meet the standard policies and procedures of the division, with a special emphasis on information security and data integrity
Leads or coordinates the evaluation of requirements, vetting, selection, and implementation of 3rd party products with regard to functionality, security, integration into ERP and ROI to the Institution; directs the support and enhancement of ERP and enterprise-level auxiliary applications (on both premise and hosted 3rd-party (SaaS) systems and reporting/business intelligence tools, in alignment with University IT application governance practices; oversees the integration to ERP and ongoing support of 3rd party systems; with regard to in-house or 3rd-party applications, enhancements, and updates, oversees the standards/processes for design, development, upgrades, testing, security, installation, preparation of documentation, and information communication to Technology Support Center and customers
Leads and facilitates business process reviews and application prototyping sessions, as well as providing best practice methodologies and solutions to improve services or resolve problems by analyzing information and recommending solutions
Manages projects - Defines project scope, objectives and success indicators and manages projects from original concept through final implementation; develops detailed work plan and schedules, provides projected cost and personnel estimates, and status reports; establishes and maintains regular, proactive communication with all stakeholders
Works with user community to understand business processes and leads them in becoming more efficient and effective in utilizing the ERP System; including functional requirement analysis, development, testing, implementation phases, as well, as operations and maintenance phases
Provides guidance to academic and administrative departments in effectively using enterprise systems and enterprise applications available both on and off campus; works with University offices and committees to assess information technology needs, and develop appropriate solutions; serves on committees as assigned
Collaborates with Infrastructure Services, Client Services, and Information Security Services to ensure customers' enterprise applications needs are met and evaluates the impact of proposed software application upgrades on existing University business processes; plans and coordinates in conjunction with Infrastructure Services areas, the upgrades, patches, new installation of Banner ERP and related applications, and provides direction of the testing of such before releasing into production; this includes testing of desktop applications/browsers that interface with the ERP
Leads or coordinates customer initiatives for reporting and assists with business intelligence, analytics, data warehouses and University-wide reporting tools

Demonstrated knowledge of business process improvement methods
Demonstrated knowledge of system and software quality assurance and information security best practices and methodologies
Strong knowledge of system and software quality assurance best practices and methodologies
Excellent written and oral communication skills. Excellent listening and interpersonal skills
Strong customer-service orientation. Ability to communicate ideas in both technical and user-friendly language; ability to gather requirements from non-technical users
Demonstrated budgeting skills, including negotiating and monitoring third-party software and service agreements and vendor contracts
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks; keen attention to detail
Experience working in a team-oriented, collaborative environment
The ability to uphold human dignity and respect by recognizing each person's worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
Must be able to respect, support and contribute to the University's Catholic and Jesuit mission
Bachelor's degree in Computing Sciences, Information Systems or at least four (4) years of related professional experience managing technology teams is required
Minimum of four (4) years professional experience managing Enterprise Information Technology teams which needs to include a combination of the following: business process analysis, project management, and information management is required

Master's degree is preferred
Experience with higher education ERP (Enterprise Resource Planning) systems preferred

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