At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Manager, System & Infrastructure Engineering is responsible for providing high quality support to fault tolerant infrastructure in order to meet the defined business requirements. The manager collaborates with peer groups to ensure all support and operational requirements are considered as part of the overall solution What you'll do Serve as the liaison to other Information Technology Teams to incorporate Infrastructure support requirements into an overall technical solution Oversee a support strategy together with resource plans to support company objectives, project timelines and budget Collaborate with other Department Managers to provide high quality input to initiative proposals and estimates; identify areas of opportunity to provide shared IT infrastructure support across multiple IT platforms Ensure standards and processes are in place and followed for physical and virtual technology strategies Oversee Configurations Infrastructure team; manage physical equipment and related inventory within Configurations Design upgrades & enhancements based on business need to maximize workflow and efficiency Responsible for new solution testing & portfolio execution requirements (ex: technician skill level requirements, area, hardware/software requirements, etc) Provide technical support and troubleshooting assistance for advanced solutions and issues related to the deployment of Configuration Services Ability to work a flexible schedule if needed; occasionally work evenings, weekends or overnight