Manager, Enterprise Accounts

Wonder Group • Chicago, IL

1d • $93,000 - $116,000 • Hybrid

About The Position

We are seeking a strategic leader to lead a team of partnership managers working with large sized (200+) Enterprise clients. This role is pivotal in ensuring your Account Managers cultivate strong corporate relationships and your Associates are focused on growing the Franchised side of the brand on Grubhub. This leader will be tasked with growing successful partnerships by overseeing client experience and expectations while building the value of Grubhub You will oversee the development, implementation, scaling, and management of this team- focused on operational excellence and execution.

Requirements

• Chicago Office based
• Scrappy, positive attitude
• Bachelor’s degree
• 4 years of Management experience preferred. 2+ years required.
• 4 years of Account Management experience.
• Proven track record of coaching early-career talent, developing high-performing teams, and creating clear career development plans
• Superior written and verbal communication skills, comfortable on the phone and in-person
• Strong customer-facing presence; comfortable engaging with stakeholders
• Strong presentation skills, comfortable with video meetings/conferences
• Excellent analytical and operational thinking; able to use data, workflows, and tooling to inform strategy, improve efficiency, and solve problems.
• Effective communicator, both written and verbal; with the ability to simplify complex concepts for customers and team members
• Deep understanding of customer lifecycle, and ability to identify risk signals, and value drivers
• Demonstrated track record of exceeding goals
• Strong computer skills (MS Office, Google Suite) with the ability to quickly learn new software
• Comfortable with remote management

Nice To Haves

• Experience working with (or selling to) restaurant owners is a major plus.
• Restaurant experience is also a plus.
• Experience with Salesforce.com or similar CRM is a plus.

Responsibilities

• Hire, train, lead, and coach 6-7 team members to be successful Account Managers through account onboarding, activation, and ongoing partnership expansion efforts
• Develop strong consultative relationships with Enterprise Brands as an escalation contact at Grubhub, instill trust and loyalty with all corporate contacts and franchise owners (when applicable)
• Understand and demonstrate Grubhub’s unique value proposition; educate decision makers about Grubhub, its affiliate sites and all products that will enhance the restaurant, diner, and driver experience on our platforms
• Support and participate in complete Account Reviews every 1-3 months with corporate primary contacts, serving as management sponsor with key relationships
• Introduce and recommend additional Grubhub products to grow partnership
• Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set with the client
• Coordinate with other departments for account generation, training on Grubhub tools, and scheduling Go Lives for all locations
• Help your restaurant partners attract new diners and increase orders while maintaining a high quality of service to diners
• Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams.
• Act as an advocate for clients internally while working across many departments to solve problems and achieve results
• Have a deep understanding of client contracts and economics to optimize account profitability
• Attend client and industry conferences as a representative of Grubhub
• Mentor and develop people to meet both their career goals and the organization’s goals
• Seeing ahead to future possibilities and translating them into breakthrough strategies

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees