Manager Engineering, DevOps

NICE-posted 2 months ago
Full-time • Manager
Sandy, UT
5,001-10,000 employees
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We are seeking a highly motivated and experienced Engineering Manager with a focus on DevOps practices. The ideal candidate should have a background in software development and a passion for automation and continuous integration/delivery. The Manager will be responsible for leading the design, implementation, and maintenance of CI/CD pipelines and infrastructure, and ensuring the smooth operation of our applications. This person will play a critical role in ensuring that our systems are scalable, secure, and highly available.

  • Be a leader for cultural change relating to DevOps best practices.
  • Automate manual processes and continuously improve our systems to increase efficiency and reliability.
  • Act as the primary point of contact for all DevOps-related issues and coordinate with other teams to resolve any issues in a timely manner.
  • Plan and execute disaster recovery tests to ensure that our systems are resilient and able to recover from unexpected events.
  • Lead the design, implementation, and support of DevOps best practices, tooling, and implementation of the same.
  • Collaborate with development teams and architecture to provide them with the necessary tools and infrastructure to support their work.
  • Maintain a well-groomed backlog of work for DevOps team.
  • Prioritize work requests from development teams in a clear and fair manner.
  • Stay current with new technologies and industry best practices, and continuously evaluate and adopt new technologies as appropriate.
  • Manage a team of DevOps engineers and provide guidance, mentorship, and support to help them reach their full potential.
  • Bachelor's or Master's degree in Computer Science, Software Engineering (or a related field) or equivalent experience.
  • 8+ years as an individual contributor in software development and/or devops.
  • 4+ years leading a team.
  • Strong experience with Software Development Lifecycle.
  • Strong experience with cloud technologies, such as Amazon Web Services (AWS) or Microsoft Azure.
  • Expertise in automation and continuous integration/delivery technologies, such as Jenkins, Ansible, or Chef.
  • Excellent interpersonal and communication skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
  • Experience with Agile software development methodologies.
  • Proven ability to plan, prioritize, and execute multiple projects simultaneously.
  • Strong leadership skills and the ability to manage and motivate a team.
  • Experience with telephony, networking, hosted applications, or other similar technical products.
  • Telecommunications experience with IVR applications or telephony apps.
  • Strong understanding of network and security protocols.
  • Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week.
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