Manager, Engineering and Operations, MC

Duke Careers • Durham, NC

19d • $68,970 - $127,008 • Onsite

About The Position

We are seeking a dedicated and experienced Manager to manage and coordinate facility maintenance and service operations across our Ambulatory Services, Clinics, Hospitals, and Research units. This vital role ensures the seamless functioning of our healthcare environments, supporting excellence in patient care, research, and clinical services within Duke. Work Arrangement – On-Site

Requirements

• Must have knowledge of The Joint Commission, CMS, DFS, OSHA, State and Local Codes, and NFPA standards.
• Good communication and leadership skills required.
• Supervisory skills over a team are required.
• Must have excellent customer service skills.
• Ability to handle customer complaints respectfully
• Communicates and follows up with customers on requests and work performed by E&O.
• Goes the extra mile to engage with the customer.
• Generally, requires a BA/BS degree in a related field or equivalent. Hospital Facilities experience will be considered in lieu of a BA/BS Degree.
• Position requires a minimum of 6 years of related experience of which 3 years must be in a leadership role.

Nice To Haves

• Hospital Facilities experience preferred.

Responsibilities

• Manage and coordinate the overall facility maintenance and service operations of assigned facilities and systems; establish and maintain a routine and preventive maintenance program for the facilities and supporting systems; manage day to day facility management of assigned units while providing recommendations for both short- and long-term improvement opportunities.
• Maintain liaison with engineers and other administrative and professional staff regarding design, construction and maintenance of facilities, systems, and equipment; review requests for construction or special maintenance projects and evaluate feasibility and cost estimates.
• Coordinate the planning and resolution of projects related to the construction, maintenance, restoration or renovation of facilities; monitor the execution, completion and inspection of projects.
• Consult and collaborate with other departments, administration, contractors, and vendors in determining facility needs specific maintenance or renovation projects as well as assessing facility needs for both short- and long-term planning.
• Review plans, specifications and equipment needs; inspect projects and facilities and make recommendations to ensure compliance with The Joint Commission, DFS, CMS, NFPA, OSHA, and other state and federal codes and regulations as related to maintenance and/or construction standards.
• Carry out management/supervisory responsibilities in accordance with the organization's policies and applicable procedures. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; performance management; rewarding and disciplining employees; addressing complaints and resolving problems.
• Monitor and review financial statements and reports and prepare a variety of operational reports and analysis setting forth progress, trends and appropriate recommendations or conclusions; make appropriate business recommendations to ensure the unit is operating in the most effective and efficient manner.
• Make recommendations regarding the purchase and acquisition of equipment, supplies, and maintenance/construction contracts.
• Make recommendations regarding annual operating and capital budgets as related to operational unit.
• Routinely reviews the CMMS program for completion of assigned PMs and Corrective maintenance. Provides guidance on PMs assisting in setting up new assets and assuring that all equipment is properly added to CMMS with accurate procedures according to manufacture recommendations. Generates and routinely reviews CMMS reports to assure work is completed on time and meeting all compliance requirements.
• Review and assist in developing departmental policies and procedures ensuring consistency with Duke policies, state, local and federal codes and standards.
• Conduct periodic walk-throughs in maintenance and/or construction areas in order to provide a secure and safe work environment for all faculty, staff, visitors, and patients.

Benefits

• Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees