Manager, Engagement Management, Partners

BioCatch

121d

About The Position

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of data analysis, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com. Come and work with intensely curious people who are dedicated to innovation, growth, and protecting customers against cybercrime and fraud! We are seeking a dynamic and strategic Manager of Engagement Management for Partners to lead a team focused on delivering exceptional engagement experiences across our partner ecosystem. This role is responsible for managing day-to-day operations, aligning partner engagement strategies with business goals, and driving customer success through collaboration, innovation, and operational excellence. This role is a ‘player/coach’ that will manage a small team of engagement managers and manage some partnerships with direct customer involvement.

Requirements

• Excellent communication and presentation skills tailored to diverse audiences.
• Strong organizational skills with the ability to prioritize and manage multiple projects.
• Customer orientation with a focus on delivering value and building trust.
• Experience in coaching and mentoring team members.
• Ability to create and optimize repeatable processes.
• High-level understanding of web and mobile app development and ability to scope technical implementations.
• Ability to resolve conflict diplomatically.
• Ability to assess the business impact of decisions and manage budgets effectively.
• Proven ability to lead teams and drive strategic planning.

Nice To Haves

• Experience managing partner relationships is highly preferred.
• Demonstrated success in leading teams and driving customer outcomes.

Responsibilities

• Manage and mentor a team of Engagement Managers supporting partner accounts.
• Provide coaching and development to team members, fostering a culture of accountability and excellence.
• Direct team activities using functional knowledge and ensure alignment with operational goals.
• Build and maintain strong relationships with strategic partners, acting as a liaison between them and internal stakeholders.
• Collaborate with partners to set objectives, plan timelines, and review achievements.
• Address and anticipate partner concerns, proactively providing solutions.
• Manage a mid-size portfolio of customers, responsible for customer onboarding and education.
• Conduct Customer Business Reviews.
• Develop tactical plans to meet operational objectives and contribute to broader strategic initiatives.
• Recommend changes to policies and processes to improve partner engagement outcomes.
• Make decisions that impact the immediate team and partner outcomes.
• Manage travel and expense budgets effectively, ensuring alignment with policy and project goals.
• Partner with internal teams across Sales, Product, Threat Analytics and Solution Engineering to identify opportunities for further product utilization.
• Ensure timely completion of administrative tasks including timesheets, expenses, and CRM updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees