Manager, Endpoint Engineering
About The Position
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum!Job SummaryThe Endpoint Engineering Manager leads a team of engineers responsible for the design, implementation, and third level support for enterprise systems management tools including Microsoft Intune, Systems Center Configuration Manager (SCCM/MECM), Jamf Pro, and other management tools for end user devices including user workstations (both Windows and macOS) and mobile devices (iOS/iPadOS/Android). The Endpoint Engineering Manager serves as the technical owner for services that manage device setup, system policy and control, app packaging and distribution, security updates, and remote support for various devices such as laptops, desktops, virtual desktops, mobile devices, printers, and IoT devices. The Manager has a strong focus towards modernizing and protecting endpoints and enhancing the end user computing experience.
Requirements
- Bachelor’s degree in Computer Science or related field; or equivalent work experience.
- 7+ years managing IT systems engineering teams
- In depth knowledge of end user computing technologies, best practices, and industry trends
- Extensive experience balancing priorities and projects in rapidly changing environment
- Proven ability to lead major enterprise efforts in coordination with IT, security, business and customer facing teams
- Experience working within IT service management and development frameworks including ITIL and Agile
Responsibilities
- Effective management of staff in multiple geographic locations; development, coaching, hiring, assessment
- Define and execute vision and technology roadmap with achievable and measurable goals
- Champion end user computing experience and work across cross functional teams to resolve issues impacting user productivity
- Strong focus on security best practices and urgency towards vulnerability remediation
- Oversee measures to ensure services and systems are compliant with required regulatory and compliance frameworks
- Manage projects within committed timeframe and budget
- Provide reporting and metrics for services, projects and other deliveries
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What This Job Offers
Job Type
Full-time
Career Level
Manager
