Manager, End User Computing

Green Thumb-posted 8 months ago

$115,000 - $130,000/Yr

Full-time

Chicago, IL

Administrative and Support Services

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We are seeking a skilled and experienced End User Computing (EUC) Manager to oversee the IT support, desktop engineering, and end-user computing experience within our organization. The ideal candidate will be responsible for managing the EUC team, ensuring seamless technology solutions for employees, and driving improvements in user productivity and satisfaction. This role requires strong technical expertise, leadership skills, and a commitment to delivering exceptional IT services.

Develop and implement the EUC strategy in alignment with the organization's IT and business goals.
Lead and manage the EUC team, including desktop support specialists, engineers, and technicians.
Ensure the availability, reliability, and security of end-user computing services, including hardware, software, and remote access solutions.
Collaborate with IT and business stakeholders to identify and implement improvements in user experience and productivity.
Oversee the deployment, maintenance, and management of end-user devices (desktops, laptops, mobile devices, printers, kiosks, POS and conference rooms).
Ensure effective incident management and resolution of IT support issues, prioritizing customer satisfaction and minimal downtime.
Manage device lifecycle processes, including procurement, asset tracking, upgrades, and disposal.
Establish and enforce IT policies, security standards, and compliance for end-user devices.
Support remote and hybrid workforce solutions, including VPN, virtual desktops, and collaboration tools.
Oversee the software distribution and patch management process to maintain security and performance.
Manage relationships with vendors and service providers to ensure cost-effective and high-quality solutions.
Evaluate and implement new technologies to improve end-user productivity and support capabilities.
Lead automation and self-service initiatives, such as AI-driven IT support or self-service portals.
Monitor emerging IT trends in EUC, cloud computing, and mobility to drive innovation.

Bachelor's degree in Information Technology, Computer Science, or a related field.
10 years of experience in end-user computing, IT support, or desktop engineering.
10 years of experience in managing IT teams and IT service delivery.
Strong understanding of Microsoft 365, Windows OS, macOS, mobile device management (MDM), and virtual desktop infrastructure (VDI).
Proficiency in desktop imaging, software deployment, and patch management tools (e.g., SCCM, Intune, Jamf).
Knowledge of IT security best practices, including endpoint security and identity management.
Experience with IT Service Management (ITSM) frameworks such as ITIL.
Strong troubleshooting skills for hardware, software, and network-related issues.
Excellent leadership, communication, and people management skills.
Strong problem-solving abilities with a focus on user satisfaction and service excellence.
Ability to manage multiple priorities and work in a fast-paced environment.
Collaborative mindset to work with cross-functional teams.
Ability to mentor and bring out skills in younger team members.

ITIL Foundation Certification
Microsoft 365 Certified: Modern Desktop Administrator
CompTIA A+ or similar IT support certifications
Certified Information Systems Security Professional (CISSP)

Competitive pay range of $115,000 - $130,000 USD per year.
Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

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