Manager, Enabling Technology Service Training and Technical Capability

Johnson & Johnson•Palm Beach Gardens, FL

1d•$102,000 - $177,100•Onsite

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Customer Management Job Sub Function: Internal Customer Service Training Job Category: People Leader All Job Posting Locations: Palm Beach Gardens, Florida, United States of America Job Description: About Orthopaedics Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for Technical Training Manager for DePuySynthes in Palms Beach Gardens, Florida. Purpose: We are seeking a dynamic, hands-on Technical Training Manager to design, deliver, and manage comprehensive training programs that enable operation, troubleshooting, and maintenance of the Velys Robotic Systems and related platforms. In addition to these responsibilities, the role will manage the Robotics Center of Excellence (RCoE) team, coordinate rapid triage of field issues and develop focused, technically rigorous training content that can be delivered globally to Field Service Engineers, Technical Support Engineers, and other stakeholders. This role sits at the intersection of hardware, software, robotics, and technical education, offering a unique opportunity to shape a critical function in the Velys program while engaging engineers, clinicians, and industry leaders. The Technical Training Lead will play a pivotal role in implementing and delivering training for operating, troubleshooting, and maintaining an incredibly complex line of Velys Robotic Systems, along with several other platforms. This position lies at the crossroads of hardware, software, robotics, and instructional design. You will have the opportunity to train and observe engineers, key opinion leaders, and other stakeholders interacting with the Velys systems, while providing individual contributions and organizational leadership for the training team. The team you lead will support system installation at commercial and company locations, troubleshoot and resolve known issues, document novel issues that arise during system use, perform software installation, and provide feedback to R&D. In addition, the role also provides oversight to a focused Robotics Center of Excellence (RCoE) team. The Robotics Center of Excellence serves as the technical backbone for robotic system support, combining deep expertise with knowledge dissemination. As both problem-solvers and educators, they elevate the organization’s technical capabilities while maintaining excellence in robotic system support. Applicants should have experience with complex electromechanical systems and a passion for medical robotics; robotics background is not strictly required.

Requirements

BS in Electrical, Mechanical, Software Engineering, or another technical field with 4+ years of related experience, or an Advanced degree with 2+ years of related experience.
Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering; demonstrated depth in one or more areas with the ability to rapidly learn others.

Nice To Haves

Experience decomposing complex engineering problems into solvable training tasks.
Strong grasp of system architecture, implementation, testing, and maintenance concepts.
Programming understanding.
Excellent self-starter with a can-do attitude and strong communication skills; ability to explain technical concepts in clear, accessible language.
Hands-on experience with electromechanical or robotic systems.
Experience developing technical course content using web-based learning platforms and modern training tools.
Knowledge of instructional design and complete training cycles (needs assessment, planning, development, coordination, monitoring, evaluation).
Familiarity with project management and collaboration tools (JIRA, Confluence, Agile tools, MS Office, SharePoint).
Understanding of GDP principles (or equivalent regulatory/compliance frameworks relevant to medical devices).
Medical device, healthcare, and/or robotics experience.
Strong analytical, organizational, communication, and problem-solving skills to assess trainee readiness, identify gaps, and deliver well-sequenced training that improves outcomes.
Ability to collaborate on training content with a cross-functional team of service, mechanical, electrical, systems, and software engineers.

Responsibilities

Design content and train the team in implementing the framework and processes to operate, troubleshoot, and maintain the Velys systems and related platforms.
Serve as the technical training expert for setting up, operating, maintaining, and debugging the systems; translate complex concepts into actionable curricula.
Assess training needs and certification requirements; define learning objectives, success metrics, and certification pathways.
Document issues that arise in training labs and drive cross-functional resolution by collaborating with hardware, electrical, and software teams.
Develop training content on troubleshooting and repair for issues commonly observed on the systems; keep materials current with updates.
Work with engineers to stay up to date on software and hardware updates; ensure training materials reflect the latest changes.
Collaborate with mechanical and electrical engineers to train the team on hardware components and integration aspects.
Maintain configuration records and documentation for all systems used in training; manage version control.
Manage and maintain training facilities, equipment, and supplies; ensure readiness for ongoing programs.
Host train-the-trainer sessions with internal subject matter experts to scale capabilities across teams.
Monitor trainee progress, evaluate learning outcomes, identify gaps, and provide coaching to raise competencies.
Partner with R&D to supply feedback on product improvements and to document novel issues observed during field use.
Contribute to the development and maintenance of standard operating procedures, training manuals, and knowledge repositories.
Facilitate collaboration across service, mechanical, electrical, systems, and software engineers to continuously improve training quality and relevance.
Lead and operationalize the RCoE, owning on‑call triage processes, and the creation of advanced diagnostic playbooks. They will also ensure standardized, technically rigorous training and knowledge-based content are delivered globally, shorten time‑to‑competency, reduce repeat incidents, and maintain closed‑loop feedback into Product/R&D and Quality.
Manage expectations and communications: provide regular status updates to stakeholders and ensure alignment on timelines and expected outcomes.
Drive continuous improvements in troubleshooting: analyze triage outcomes to identify recurring issues; refine diagnostic tools, playbooks, and standard operating procedures; translate learnings into updated training materials.
Communicate improvements: formalize and disseminate changes to troubleshooting processes and diagnostic methods; update knowledge bases and ensure widespread awareness among Field Service Engineers and Technical Support Engineers.
Establish and monitor triage metrics: define KPIs for triage performance, track progress, and implement corrective actions as needed.
Training integration: oversee the incorporation of triage learnings into ongoing and future training content; support train-the-trainer initiatives to scale improvements.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits