Manager, Employee Relations - Universal Destinations & Experiences

Universal Orlando • Orlando, FL

4d

About The Position

The Manager, Employee Relations & Investigations will thoroughly and expeditiously investigate Team Member concerns in a fair, unbiased, and consistent manner. The ideal candidate will need to have significant experience operating in a fast-paced and guest-facing environment and possess a strong investigative skill set working in Union and Non-Union organizations. We’re seeking innovative solution seekers, natural collaborators, Team Member advocates, and culture architects to enable our Teams, partners, and business to do and be their best.

Requirements

• Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements.
• Minimum 5 years of increasingly responsible Human Resources generalist experience, including experience with employee relations processes/activities.
• Minimum of 3 years of experience handling complicated employee investigations and collaborating with legal counsel to document and ensure timely resolutions with investigations.
• Strong communication and interpersonal skills.
• Demonstrated ability to earn trust and work successfully on a wide range of Team Member issues.
• Strong prioritization and time management skills.
• Ability to work independently.
• Strong critical thinking and problem-solving skills.
• Sensitive to deadlines and able to work on multiple projects simultaneously.
• Ability to maintain strict confidentiality.
• Advanced knowledge and experience with Microsoft Word, Outlook, Excel, and PowerPoint.
• Consistent attendance is a job requirement.
• Bachelor’s degree in Human Resources, Labor Relations, or related field required.

Nice To Haves

• Advanced degree in Human Resources, Labor Relations, or related field.
• Demonstrated ability to drive HR processes and to deliver high-quality HR services in a fast-paced, high-change, matrixed environment.
• Strong facilitation, influencing, and conflict resolution skills.
• Demonstrates vertical flexibility - ability to shift focus from big picture to "getting things done" as necessary
• Experience with a case database, such as Oracle, CaseIQ, or iSight.
• Experience in union/represented environments or the hospitality industry is highly preferred.
• Ability to develop integrated solutions from inception to post-delivery assessment.
• Occasional flexibility with working weekends and holidays, if needed.

Responsibilities

• Responsible for autonomously conducting in-depth interviews and investigations of highly sensitive and complex allegations, including gathering and evaluating information; preparing reports, determining facts; conferring with managers about issues to creatively resolve problems, and answering questions regarding HR processes specific to investigations and discipline; assisting with the preparation of disciplinary documentation.
• Develop and implement standardized processes for conducting investigations and tracking, and documenting employee relations claims and cases.
• Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into a centralized system.
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation.
• Partner in analysis and revision of Team Member programs, policies, and practices to sustain a positive work environment.
• Provide counseling, advice, and guidance to Management and HR business partners in dealing with complex or sensitive employee relations issues, ensuring fair and consistent enforcement of policies and practices.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager