Manager, Emergency Medical Services (Paramedic or Registered Nurse))

Mass General Brigham•Dover, NH

23h•Onsite

About The Position

EMS Operations & Community Liaison Manager (RN or Paramedic) Wentworth-Douglass Hospital (Mass General Brigham) Position Summary Wentworth-Douglass Hospital is seeking an experienced EMS Operations & Community Liaison Manager to serve as the primary connection between the hospital and regional Emergency Medical Services (EMS) agencies. This role is responsible for strengthening partnerships with local EMS providers, supporting pre-hospital care integration, improving patient handoff processes, and ensuring readiness of emergency response systems across the community. The Manager will collaborate closely with Emergency Department leadership, clinical teams, and external EMS organizations to ensure high-quality, coordinated patient care across the continuum. This position also includes ongoing cross-coverage support at Salem Hospital (approximately 10 hours per week), partnering with teams across both locations to enhance EMS collaboration, emergency preparedness, and system integration efforts. This role will leverage clinical expertise from either a Registered Nurse (RN) or EMS professional (Paramedic) to support prehospital integration, patient care

Requirements

Associate’s Degree in Emergency Medical Services, Nursing, or related field required
Registered Nurse (RN) license (NH or compact) or Nationally Registered Paramedic (NRP) required
BLS (AHA) required
5–7 years of clinical experience in EMS, Emergency Department, or critical care setting required
Experience working with EMS agencies, hospital emergency departments, or community EMS programs strongly preferred
Strong knowledge of prehospital care, EMS systems, and emergency medicine workflows
Understanding of care delivery across EMS (prehospital) and hospital (ED/RN) environments
Ability to build relationships across external EMS agencies and internal clinical teams
Excellent communication, stakeholder engagement, and collaboration skills
Strong analytical and problem-solving skills focused on patient flow and quality improvement
Ability to perform effectively in a fast-paced, high-acuity environment
Strong leadership, organizational, and decision-making abilities

Nice To Haves

Bachelor’s Degree in Healthcare Management, Public Health, EMS Administration, Nursing, or related field preferred
ACLS (AHA) preferred
PALS preferred
Leadership, coordination, or program management experience preferred

Responsibilities

EMS Partnership & Community Engagement Serve as the primary hospital liaison to local EMS agencies, fire departments, and paramedic services
Build and maintain strong relationships with regional EMS leaders and providers
Represent the hospital in regional EMS councils, committees, and community initiatives
Coordinate community EMS programs, outreach, and engagement efforts
Prehospital & Emergency Department Integration Improve EMS-to-ED patient handoff workflows, communication, and throughput
Collaborate with ED leadership to align prehospital protocols with hospital clinical practices
Identify opportunities to enhance patient flow, triage processes, and EMS turnaround times
Support integration of community paramedicine and alternative care pathways
Emergency Response Readiness & System Coordination Support readiness of emergency response systems through coordination with internal and external stakeholders
Collaborate on emergency preparedness planning, drills, and response protocols
Ensure alignment between hospital capabilities and regional emergency response resources
Participate in incident command structure (ICS) planning and activation support as needed
Clinical Collaboration & Education Provide clinical expertise and guidance on EMS protocols and prehospital care practices
Assist with education and training initiatives for local EMS agencies and Emergency Department-based paramedics, ensuring alignment with clinical protocols and best practices
Support development and delivery of continuing education, skills training, and protocol updates
Facilitate joint training sessions, case reviews, and simulation exercises
Quality Improvement & Performance Monitoring Lead EMS-related Quality Assurance/Performance Improvement (QA/QI) initiatives
Analyze data related to EMS arrivals, patient outcomes, and operational efficiency
Conduct case reviews, feedback sessions, and performance improvement planning
Ensure compliance with state EMS regulations and hospital standards
Leadership & Program Development Support development of strategic EMS initiatives and community programs
Collaborate across departments to enhance emergency preparedness and response planning
Act as a subject matter expert for EMS systems, prehospital care, and hospital integration
Financial & Administrative Responsibilities Assists with the development and management of departmental budgets and financial planning activities
Supports financial tracking, resource planning, and cost-effective program operations
Assists with inventory and resource coordination as appropriate