Manager Emergency Dept

Community Health Systems•Fort Wayne, IN

About The Position

Benefits Lutheran Hospital offers an excellent total compensation package, including competitive salary, a comprehensive benefit package, and growth opportunities. Your benefits include 401(k), PTO, medical, dental, flex spending, life and disability. Job Summary The Manager, Emergency Department oversees daily operations, nursing care delivery, and staff management within the Emergency Department. This role focuses on fostering a culture of excellence in patient care, quality outcomes, and employee engagement. The Manager collaborates with leadership and interdisciplinary teams to ensure operational efficiency, compliance with regulatory standards, and the achievement of organizational goals in quality, safety, growth, and financial performance. Essential Functions Oversees daily operations of the Emergency Department, ensuring efficient patient flow, optimal resource utilization, and delivery of safe, high-quality, and compassionate care. Supervises and evaluates nursing and support staff, ensuring compliance with clinical standards, hospital policies, and professional practice guidelines. Collaborates with the Director and interdisciplinary teams to establish and achieve departmental goals related to quality, safety, patient experience, and operational performance. Collaborates with physicians, ancillary departments, and hospital leadership to coordinate patient throughput, optimize bed management, and reduce delays in care. Responds promptly to emergencies, patient concerns, or staffing issues, exercising sound judgment and leadership under pressure. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Leadership Responsibilities Supervision and Staff Management Provides leadership, mentorship and professional development opportunities for departmental staff. Schedules employees to ensure effective use of resources. Consults with Director on staffing issues. Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development. Strategic Planning and Financial Oversight Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service. Monitors expenditures, ensuring cost-effective delivery of services. Evaluates and implements new technologies to enhance operational efficiency. Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies. Quality Assurance and Regulatory Compliance Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards. Participates in audits, inspections and accreditation processes as applicable. Follows established quality control practices to ensure accuracy, consistency and safety. Collaboration and Communication Works closely with leadership teams to coordinate and improve service delivery. Stays up-to-date with industry advancements, new technologies, and regulatory changes. Staff Responsibilities May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Requirements

Bachelor's Degree in relevant field required or Four (4) plus years of direct experience in lieu of a Bachelor's degree required
2-4 years of experience in closely related field with Bachelor's degree required
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
Problem-solving and critical thinking skills.
In depth knowledge of industry best practices and regulatory compliance (if applicable).
Strong organizational and time management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
RN - Registered Nurse - State Licensure and/or Compact State Licensure required
BCLS - Basic Life Support issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required
ACLS - Advanced Cardiac Life Support issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required
PALS - Pediatric Advanced Life Support issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required

Nice To Haves

Master's Degree preferred
2-4 years of previous leadership experience preferred
CEN - Certified Emergency Room Nurse preferred or ENPC - Emergency Nursing Pediatric Certification preferred

Responsibilities

Oversees daily operations of the Emergency Department, ensuring efficient patient flow, optimal resource utilization, and delivery of safe, high-quality, and compassionate care.
Supervises and evaluates nursing and support staff, ensuring compliance with clinical standards, hospital policies, and professional practice guidelines.
Collaborates with the Director and interdisciplinary teams to establish and achieve departmental goals related to quality, safety, patient experience, and operational performance.
Collaborates with physicians, ancillary departments, and hospital leadership to coordinate patient throughput, optimize bed management, and reduce delays in care.
Responds promptly to emergencies, patient concerns, or staffing issues, exercising sound judgment and leadership under pressure.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.
Provides leadership, mentorship and professional development opportunities for departmental staff.
Schedules employees to ensure effective use of resources.
Consults with Director on staffing issues.
Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
Monitors expenditures, ensuring cost-effective delivery of services.
Evaluates and implements new technologies to enhance operational efficiency.
Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
Ensures compliance with all relevant regulatory bodies.
May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
Participates in audits, inspections and accreditation processes as applicable.
Follows established quality control practices to ensure accuracy, consistency and safety.
Works closely with leadership teams to coordinate and improve service delivery.
Stays up-to-date with industry advancements, new technologies, and regulatory changes.
May work in a staff role, when required.
Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.