Manager, Electrophysiology - Physician Practice

Hackensack Meridian Health•Hackensack, NJ

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Manager of Electrophysiology will manage and oversee all outpatient practice operations for the integrated Electrophysiology practice. This position will manage administrative, clerical, scheduling coordinators and medical assistant staff, ensuring the office runs efficiently and manages the patient flow.

Requirements

Bachelor`s Degree, or equivalent relevant experience.
Minimum of 5 years of experience in practice coordination in the hospital setting, or a combination of practice coordination and related healthcare experience.
Supervisory experience.
Proficient in computer skills including Microsoft Office Applications.

Nice To Haves

Experience with EPIC/Cadence.

Responsibilities

Oversees all areas of patient's non-clinical experience including telephone communications, patient scheduling, patient reception, patient check-in and check-out, pre-certifications, referrals, and managing the EMR.
Manages team members and educational activities for patients and families.
Oversees schedule coordination for outpatient testing ,procedures, scheduling and tracking follow up visits. Ensure patient consultations, follow-up documentation, and procedural reports are sent to referring physicians.
Oversees the organization of work to provide an efficient workload and preparation of daily schedules.
Oversight of professional and hospital prior authorizations for outpatient procedures and any cardiac testing indicated.
Monitors the process of scheduling outpatient and inpatient procedures and surgeries for completeness and accuracy.
Leads huddles to ensure that registration, scheduling and clinical needs are met.
Manages the offsite practice locations for the providers in Palisades MC, Northvale ambulatory site, JFK Hospital, and MCG.
Manages the EP external billing for several hospitals, Englewood, Mountainside, Palisades, Pascack Valley, Holy Name, Good Samaritan, and Nyack.
Manages professional billing for new Device Center including pacemakers , ICDs and loop recorders.
Manages extensive manual billing process including complex procedural WorkQues for a large number of procedures and diagnostic testing.
Identifies the needs of the patient population served and modifies, and delivers care specific to those needs (i.e.: age, culture, language, hearing and/or visually impaired, etc.).
Monitors patient satisfaction through surveys and patient feedback, and works with staff, physicians to identify and resolve potential problems and continually improve patient access and workflows.
Coordinates special projects as instructed.
Reviews and maintains departmental policies and procedures manual.
Develops practice guidelines to improve operations and enhance provider efficiency.
Manages inventory of supplies, purchase orders, check requests and capital requests for payment processing.
Maintains employee files and time and attendance records in Clairvia and People Soft.
Approves employee requests for scheduled time off and maintains accurate time records.
Responsible for staff scheduling to ensure adequate departmental coverage.
Maintains proper working order of departmental equipment and notifies appropriate personnel for repairs and maintenance as required.
Provides employee performance appraisals and counseling as required and maintains complete and accurate employee personnel records.
Coordinates yearly in-services necessary for staff and assists with organization of schedules or special events.
Monitors and ensures accuracy of daily accounting procedures including cash collection posting and reconciliation.
Adheres to the standards identified in the Medical Center's Managerial Competencies and Code of Conduct.
Ensures adherence to legal requirements related to Risk Management, Patient Bill of Rights and other regulatory agencies.
Participates in all conference calls and meetings as required.
Performs other tasks as assigned.
Utilizes effective communication skills.
Participates in development and implementation of programs related to performance improvement activities.
Monitors outpatient open encounters and in-patient notes on a weekly basis to ensure timely closing of encounters.
Monitors Charge Review, Claim Edit, and Follow-up Workqueues to ensure timely submission of claims.
Runs various wRVU, collections, cancellation of appointments, no-shows, and volume reports on a weekly basis and analyzes them for trends.
Communicates with providers any revenue cycle or coding process and trends that need improvement.
Reconciles monthly procedure schedules to ensure completeness and accuracy of billing.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.