Manager, Electronic Payment Strategy & Operations

Culligan Quench•King of Prussia, PA

3d•$90,000 - $95,000

About The Position

The Manager, Electronic Payments Strategy and Operations is responsible for leading the vendor partnerships, customer experience, operational performance and controls related to all US based electronic payment methods within the US Direct - Accounts Receivable function. This role manages organizational electronic payment strategy and optimizes payment processes across customer portals and internal platforms to support cash flow, operational excellence, risk mitigation, and customer satisfaction .

Requirements

Education: Bachelor's degree in finance, Accounting, Business Administration, or related field; or equivalent relevant experience.
Experience: 5+ years of experience in electronic payments, AR operations, or financial operations within a US-based environment.
2+ years of people management or team leadership experience.
Hands-on experience with vendor portals e.g. Ariba, Coupa, Bill.com and payment process vendors e.g. Stripe, Visa, Zuora, ACH platforms, or comparable systems.
Technical Skills: Advanced proficiency in Excel and strong working knowledge of data reporting tools (Looker, Power BI, or similar).
Competencies: Strong analytical and problem-solving capability Operational discipline and attention to detail Ability to manage high volume, time sensitive workflows Excellent communication and cross functional collaboration skills Demonstrated ability to implement process improvements and maintain controls

Nice To Haves

Experience with chargeback management, payment declines, settlement processes, and reconciliation.
Knowledge of US financial regulatory rules (card network regulations, NACHA rules).
Experience working in a subscription-based or recurring revenue environment.
Familiarity with cash positioning or cash forecasting processes in a corporate setting.

Responsibilities

Electronic Payment Strategy & Operational Oversight Make operational decisions regarding payment portals that ensure accuracy, cost efficiency, and seamless customer payment experience.
Drives adoption and utilization of autopay and Quench’s portal, including hosted pay pages, payment links in invoices and promoting reduced customer payment friction.
Oversee decline recovery and chargeback resolution, ensuring timely handling and achievement of targeted KPIs.
Manage day-to-day processing, monitoring, and reconciliation of electronic payments across various vendor portals and internal platforms e.g. Zuora, Stripe, Visa, ACH, and related banking platforms.
Vendor & Partner Management Serve as the primary operational liaison for payment vendors Visa, Stripe, banks, and related partners e.g. Ariba, Coupa, Bill.com etc.
Manage service levels, coordinate issue resolution, and oversee QA and testing activities related to payment processing.
Support payment platform enhancements, interfaces, and other related technology changes.
Customer Experience & Cross Functional Collaboration Prioritize customer centric problem solving within all payment operations.
Partner with Cash Applications, Collections, Billing, IT, and Support teams to resolve systemic issues and improve the end-to-end payment journey.
Contribute to broader AR and organizational initiatives aligned with Culligan Quench’s mission and growth.
Process Optimization, Controls, and Risk Management Assess existing processes for inefficiencies; lead process redesign efforts using continuous improvement principles.
Maintain and strengthen payment controls, safeguard customer financial data, and uphold departmental safety/soundness standards.
Monitor risk indicators and implement early warning controls to mitigate financial exposure.
Analytics, Reporting & Insights Build automated reporting tools and dashboards to track payment performance, decline trends, settlement activity, and operational risks.
Deliver insights and recommendations to senior leadership that support strategic decision making and long-term improvements.
Maintain data accuracy, documentation standards, and audit ready reporting.
People Leadership & Team Management Build, lead, coach, and develop a team focused on electronic payment workflows and high-quality operational performance for the US Direct business.
Establish performance expectations, conduct regular feedback sessions, and ensure organizational adherence to internal controls and compliance standards.
Allocate work, manage workload distribution, and foster a culture of continuous improvement.