Manager, Electrical Engineering Technicians

Acuity Inc. • Costa Mesa, CA

25d • $91,000 - $164,000 • Onsite

About The Position

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. This position is full-time onsite at QSC Headquarters in Costa Mesa, CA. Job SummaryThe Manager, Electrical Engineering Technicians is a senior-level position that leads a team of technicians who provide front-line support for the design, development, implementation, and sustaining of electronic products and systems, and supports various projects, cross-functional teams, and departments across the organization. This position serves as the subject matter expert on electronic testing, troubleshooting, rework, test equipment, infrastructure, and technician resources in the QSC electrical engineering laboratories. The role requires superior analytical, decision-making, communication, and follow-up skills, with the ability to respond quickly to a continual flow of requests, take action or delegate as needed, pivot quickly with changing priorities, and maintain visibility to stakeholders organization-wide. The role requires lab management expertise, plus strong leadership skills for the management and mentoring of direct reports of widely varying skill levels and personalities, and geographically distributed across multiple sites in the USA.

Requirements

• B.S. in Electrical Engineering, or a degree in a related field plus equivalent experience.
• 5+ years of hands-on technical and team leadership experience in an electronic laboratory involved in developing, testing, and qualifying electronic circuits and products.
• A proven successful leader of people, capable of leading by example and motivating via positive feedback.
• Experience in electronic laboratory management, test equipment calibration and maintenance, and safety requirements.
• Ability to coordinate a large number of priorities, projects, complex problems, and strategic initiatives simultaneously.
• Superior problem-solving skills: issue identification, analysis, problem-solving, and communication of recommendations to stakeholders.
• Experience locating critical information in Agile PLM or other product lifecycle management tool.
• Experience with Altium Designer or other PCB viewer software.
• Familiarity with IPC, ESD, SPI, I2C, eMMC, SMD, BGA, FPGA, POE, and A2B.
• Familiarity with PCBA manufacturing techniques.
• Familiarity with electronic component packages and critical specifications.
• Experience working directly with electrical engineers, product architects, and project managers.
• Experience managing information and tracking tasks in Atlassian Confluence and Jira, or similar tools.
• Experience working with Microsoft Office 365 and Microsoft Copilot.
• Superior response time and follow-up skills.
• Excellent communication skills in English – verbal, written, and presentation.
• Ability to effectively communicate with individuals and teams across the USA and across the organization on a daily basis using MS Teams and MS Outlook.
• Ability to recognize opportunities for process improvement, and communicate those opportunities to leadership along with recommended actions.
• A decision-maker, an action-taker, with a can-do attitude.
• Results-driven, self-motivated, and enthusiastic.

Responsibilities

• Management of up to 10 direct report electrical engineering technicians across three locations in the USA, including recruiting, hiring, onboarding, training, mentoring, goals, and performance reviews.
• Supervision of their activities at four electrical engineering labs across those three locations in the USA, including monitoring of lab safety and ESD precautions.
• Define and communicate performance expectations to the technician team, track the progress of individual team members, and provide regular feedback on performance.
• Coach and motivate the technician team to achieve success; ensure the technician team is able to stretch and grow by providing training opportunities and regular feedback, and by encouraging their contributions.
• Management of laboratory infrastructure, test equipment, and electronic component stock, including planning, budgeting, purchasing, inventory, calibration, and maintenance.
• Daily hands-on work in a QSC electrical engineering laboratory, including SMD rework down to 0402 size components, BGA replacement by hand, PCBA bring-up, system- and circuit-level troubleshooting, plus working with oscilloscopes and other test equipment for measurements, and documenting the results.
• Travel to other QSC electrical engineering laboratory locations as needed, for technician training, infrastructure updates, and project support.
• Drive technician tasking, priorities, and schedules, and participate directly in electrical qualification testing related to new product development and sustaining engineering.
• Review and summarize data from electrical qualification testing, ensuring accurate and thorough documentation of test results, provide feedback to the technician team on test methods and data corrections, report results to project technical management.
• Ownership of all documents related to laboratory usage and safety, and co-ownership of all documents related to electrical qualification testing, including yearly updates, additions, and revisions.

Benefits

• Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior