Manager, Electric Compliance - Oakland, Sacramento or Fresno
About The Position
As the Manager of Electric Incident Intake, you lead the frontline operations that keep PG&E responsive, accountable, and compliant during critical moments. You are responsible for overseeing the end-to-end intake, triage, and initial reporting of Electric Incident Reports (EIR), ensuring alignment with both internal policies and external regulatory timelines. You manage a 24/7 incident hotline and direct real-time agency reporting operations, including in coordination with Emergency Operation Center when activated. This is a role that demands sharp judgment and the ability to lead through complexity. You bring operational discipline, data fluency, and a proactive mindset to maintain continuity, elevate performance, and strengthen incident response. This position is hybrid, working from your remote office and your assigned location based on business need. HQ location is flexible within PG&E service territory.
Requirements
- Bachelor’s Degree or equivalent experience
- 8 years of experience with electric utility or related programs
- 5 years of experience as a Program or Project Manager
- Travel is 40% with occasional overnight stays.
Nice To Haves
- Excellent presentation skills to effectively convey complex messages to large audiences, public forums and before senior executives
- Master’s Degree
- Experience working with and/or administering applicable legal and regulatory requirements
- Experience in building and establishing a business function, proven history of successful leadership and group oversight
- Experience with state or federal regulators
- Experience conducting investigations
- Experience developing a compliance program or managing a compliance program
- Project management, audit, process improvement and/or regulatory compliance experience
- Utility industry experience
- Advanced knowledge of Lean, project management, process improvement methods and techniques, and change management to lead strategic initiatives
- Advanced and comprehensive knowledge of the functional lines of PG&E’s electric business
- Advanced strategic problem solving
Responsibilities
- Lead Enterprise Incident Intake Operations: Oversee the end-to-end Electric Incident Report (EIR) intake and triage process, ensuring timely, accurate capture of incidents across hotline, system, and operational channels
- Manage 24/7 Hotline Readiness: Direct continuous EIR Hotline operations, including after-hours escalation protocols, staffing strategies, and training to maintain high-reliability response coverage
- Coordinate with Incident Management Teams (IMTs) and Emergency Operations Center (EOC): Effectively interact with cross functional teams using the incident management system best practices
- Direct Regulatory Agency Reporting: Ensure compliant, timely initial reporting of EIRs to regulatory bodies (e.g., CPUC), aligning with jurisdictional requirements and PG&E protocols
- Plan for High-Volume and Seasonal Events: Anticipate and manage workload surges during wildfire season and other high-risk periods by aligning resources, tools, and business continuity plans
- Drive Cross-Functional Coordination: Partner with Emergency Management, Operations, Regulatory Affairs, and Legal to ensure aligned incident response and data handoffs across functions
- Optimize Intake Systems and Workflows: Lead process and technology enhancements that improve intake accuracy, automation, and responsiveness
- Establish Quality and Governance Standards: Define and uphold documentation protocols, audit readiness criteria, and intake quality assurance checkpoints
- Grow and Empower Teams: Hire, mentor, and lead a high-performing team of intake specialists, analysts, and supervisors, fostering a culture of ownership, resilience, and continuous improvement
- Communicate with Clarity & Authority: Deliver high-impact briefings, dashboards, and insights to senior leaders, translating complex incident data into clear, actionable narratives
- Monitor Risk and Surface Trends: Collaborate with Investigations, Corrective Action, and Analytics teams to analyze incident trends and support enterprise-wide learning and risk mitigation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
