Manager, EHR Technical Systems

Saint Francis Health System

1d • Onsite

About The Position

The Manager, EHR Technical Systems is responsible for the technical planning, coordination, and operations of Epic and its ancillary systems regarding the systems’ infrastructure components including ODB Administration, Cogito Administration, Epic Client Systems, and SQL Administration. This role manages and leads a team of database administrators and client systems administrators.

Requirements

• Bachelor’s degree in Business, Computer Science, or related field. Eight years of enterprise-level experience, in lieu of Bachelor’s degree may be considered.
• Minimum 5 years of related experience working in a technical EHR/EMR environment.
• Functional knowledge of SQL database operations, Epic Operational Database, Epic Client Systems infrastructure, and Epic Analytics products.
• Knowledge of information technology change control management.
• Excellent technical/non-technical oral and written communication skills.
• Strong analytical ability to solve both business and technical problems with strong attention to detail.
• Ability to analyze complex desktop related issues, identifies patterns, and determine root cause of problems for effective troubleshooting.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing deadlines.
• Ability to make complex technology issues understandable to others.
• Practitioner of Project Management Methodologies
• Understand how ODB/IRIS ↔ Cogito ↔ Chronicles ↔ external systems interact
• Comfort owning uptime, performance, and recovery
• Understanding of: PHI Handling Audit Trails Access Controls ITIL or other IT Governance and Operational Frameworks

Nice To Haves

• Epic Systems Certification, preferred.

Responsibilities

• Manages day-to-day IT operations of the Epic infrastructure environments.
• Ensure all proposed changes to IT systems are thoroughly reviewed, approved, implemented, and documented in accordance with established change control procedures.
• Oversees the design, approval, and implementation of technical projects within the Epic infrastructure environment including disaster recovery planning and testing.
• Ensures full compliance of enterprise standards and applicable federal/state regulations.
• Supports staff with work assignments, deliverables, and objectives.
• Manages IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Reviews, coordinates, and establishes vendor/consultant contracts and service agreements.
• Benchmarks, analyzes, and makes recommendations for the improvement and growth of Epic infrastructure.
• Assists in the development of capital and operational budgets for the Epic technical environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager