Manager, Ecommerce Merchandising

Travel + Leisure Co.•Orlando, FL

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The Manager of Ecommerce Merchandising plays a key role in optimizing the end-to-end user experience across our digital channels. This individual will drive improvements in site usability, merchandising, and conversion optimization, with a strong focus on data-driven decisions, A/B testing, and alignment with seasonal campaigns. Working cross-functionally with internal teams and external partners, the Manager will ensure our websites deliver best-in-class UX and eCommerce performance.

Requirements

Bachelor’s Degree in related field or equivalent experience
Strong understanding of online merchandising, A/B testing, UX principles, and CRO tactics
Organized, self-starter with excellent communication skills and collaborative mindset
Strong working knowledge of Google Analytics, Quantum Metrics or other web analytics applications
5+ years in digital marketing, UX, or eCommerce roles, ideally in high-volume, customer-facing environments
1+ year in a people leadership role
Experience equivalent to the education requirement may be accepted in lieu of the education requirements

Nice To Haves

Travel/hospitality industry experience a plus

Responsibilities

Drive conversion optimization across all digital touchpoints using A/B testing, UX best practices, and data-driven insights
Monitor and analyze customer journeys across devices using tools like Google Analytics and session tracking
Coordinate and manage A/B test execution; roll out winning variations and communicate findings across regions
Partner with analytics, SEO, and CRM teams to ensure site traffic and user intent align with conversion goals
Own and manage online merchandising strategy including timely placement and optimization of promotions and campaigns
Collaborate with marketing, design, and IT teams to plan and execute content and UX improvements across the website and booking flow
Ensure alignment between digital merchandising and broader marketing initiatives
Maintain continuous communication with resort teams and stakeholders to gather feedback and relay actionable insights into development
Partner with internal stakeholders and external vendors to deliver digital projects on time and within scope
Ensure all enhancements align to performance KPIs and business objectives
Use data insights and stakeholder feedback to identify and prioritize site improvements
Ensure strategic alignment of testing, content, and UX efforts with core eCommerce goals
Document and share learnings to support regional and cross-functional knowledge building

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program