Manager, eDiscovery Data Analytics

Consilio LLC

150d

About The Position

The Data Analytics Manager, Transactional Focus must be skilled and experienced in the management of employees, have a deep understanding of all transactional workflows and SOPs, be adept in delegating work, and be able to handle complex consulting work without oversight. Managers are adept in using a variety of tools, including Relativity, Brainspace, and Consilio proprietary tools and in synthesizing knowledge about such tools for DA employee development and continued education.

Requirements

• J.D., Paralegal Certificate, or BS in relevant field Computer Science, Information Systems, Information Retrieval Sciences, among others), or equivalent
• 6 years of experience
• Extensive experience in people management, analytics workflows, and Relativity UI
• Proven work experience in the eDiscovery industry
• Extensive knowledge of the Microsoft Suite
• Industry certifications

Responsibilities

• Support direct reports including 1x1s, mid-year and end of year reviews, facilitating, monitoring and tracking learning opportunities, managing time off and providing assistance for coverage
• Ensure colleagues uphold True North and DA Team Core Values; celebrate individual employee and group contributions and wins
• Coordinate escalations related to work performed by direct reports
• Assist with onboarding transactional employees
• Own and co-own leadership/management initiatives
• Manage Ticket Board and oversee employees selected to assist in Ticket Board management
• Coordinate ticket QC
• Monitor ticket escalation and coordinate assignment of pertinent tickets; respond and engage to ticket related escalations
• Track trends of ticket ownership and areas of expertise across transactional team
• Lead adoption of new queue platforms such as Service Now
• Work closely with Review and Project management teams to offer and hear feedback re: areas of improvement or efficiencies
• Understand and consider the business impact of analytics transactional tasks
• Exhibit deep understanding of Consilio DA services SOPs and be available to answer questions from team members and external teams
• Work closely with transactional counterpart (Odin or Vali) to promote consistency of delivery, team training, round the clock handoff cycles, etc.
• Manage complex consulting projects with minimal oversight
• Display leadership and contribute to positive team culture
• Attend and contribute to Team Lead and full team meetings
• Take ownership of large-scale projects, from beginning to end including Technology Assisted Review projects
• Communicate with clients and/or outside counsel to present analytics results, explore project needs, and formulate solutions to project issues
• Display extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities for several tools
• Advise Legal Review Team Lead on incorporation of transactional tools into workflows
• Monitor, report, and interpret data trends to the Legal Review Team Lead and client’s legal team

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees