Consilio LLC-posted 3 months ago
5,001-10,000 employees

The Data Analytics Manager, Transactional Focus must be skilled and experienced in the management of employees, have a deep understanding of all transactional workflows and SOPs, be adept in delegating work, and be able to handle complex consulting work without oversight. Managers are adept in using a variety of tools, including Relativity, Brainspace, and Consilio proprietary tools and in synthesizing knowledge about such tools for DA employee development and continued education.

  • Support direct reports including 1x1s, mid-year and end of year reviews, facilitating, monitoring and tracking learning opportunities, managing time off and providing assistance for coverage
  • Ensure colleagues uphold True North and DA Team Core Values; celebrate individual employee and group contributions and wins
  • Coordinate escalations related to work performed by direct reports
  • Assist with onboarding transactional employees
  • Own and co-own leadership/management initiatives
  • Manage Ticket Board and oversee employees selected to assist in Ticket Board management
  • Coordinate ticket QC
  • Monitor ticket escalation and coordinate assignment of pertinent tickets; respond and engage to ticket related escalations
  • Track trends of ticket ownership and areas of expertise across transactional team
  • Lead adoption of new queue platforms such as Service Now
  • Work closely with Review and Project management teams to offer and hear feedback re: areas of improvement or efficiencies
  • Understand and consider the business impact of analytics transactional tasks
  • Exhibit deep understanding of Consilio DA services SOPs and be available to answer questions from team members and external teams
  • Work closely with transactional counterpart (Odin or Vali) to promote consistency of delivery, team training, round the clock handoff cycles, etc.
  • Manage complex consulting projects with minimal oversight
  • Display leadership and contribute to positive team culture
  • Attend and contribute to Team Lead and full team meetings
  • Take ownership of large-scale projects, from beginning to end including Technology Assisted Review projects
  • Communicate with clients and/or outside counsel to present analytics results, explore project needs, and formulate solutions to project issues
  • Display extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities for several tools
  • Advise Legal Review Team Lead on incorporation of transactional tools into workflows
  • Monitor, report, and interpret data trends to the Legal Review Team Lead and client’s legal team
  • J.D., Paralegal Certificate, or BS in relevant field Computer Science, Information Systems, Information Retrieval Sciences, among others), or equivalent
  • 6 years of experience
  • Extensive experience in people management, analytics workflows, and Relativity UI
  • Proven work experience in the eDiscovery industry
  • Extensive knowledge of the Microsoft Suite
  • Industry certifications
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