Manager, eCommerce Transaction Experience

Walmart • Bentonville, AR

117d • $80,000 - $155,000

About The Position

Customers today have the freedom and flexibility to shop when, where and how they want. Even when they find the items they want, at the speed they want, at an everyday low price and fulfilled how they want, they still have to hit Place Order to complete their checkout. Our goal to create an experience that is as seamless as possible, where customers can quickly and confidently make their purchase. As a Manager on our Transaction Experience team, you'll play a pivotal individual contributor role in driving growth for our eCommerce business by optimizing the cart to checkout transaction experience and introducing new functionality that delights our customers.

Requirements

• Bachelor's degree in business or related field or equivalent experience in Business or related field.
• 4+ years business management/product ops/consulting/business ops and strategy experience in a leading consumer-facing company.
• Proven track record of successfully implementing new concepts or programs in a fast-paced, digital retail environment.
• Experience improving digital retail shopping by recommending insight-driven (data, trends, internal and external research) journey changes and omni-channel capabilities.
• Experience building cross-functional strategies and deploying mobile and web experiences in an omnichannel capacity.
• Technical acumen and ability to dive into the technical details with insights into modern interactive design and development standards.
• Experience working with and influencing a cross-functional matrixed team to deliver against multi-track roadmaps.
• Strong decision-making and prioritization skills; experience overseeing complex release schedules.
• Ability to think end-to-end and champion the digital experience while understanding the entire customer journey including physical stores.
• Strong leadership and excellent communication skills.

Nice To Haves

• 4+ years related experience in eCommerce or related field.
• Master's Degree in Business or related field.
• Strong customer obsession focused on building the right site experience for our customer.
• Analytical and process-oriented, comfortable making data-driven decisions.
• Assertive, adaptable, and demonstrates initiative in a fast-paced environment with competing priorities.

Responsibilities

• Implement and execute the long-term vision and strategy of the cart and checkout transaction experience for customers.
• Ensure the customer experience elements in pre/post transaction scenarios provide clarity and control for omni-channel customers.
• Share and apply internal and external best practices and standards to guide decision making.
• Conduct benchmark studies and competitive assessments.
• Work cross-functionally with partner teams across multiple locations requiring strong communication, collaboration, and organization.
• Execute key cross-functional projects spanning multiple teams within the organization.
• Collaborate daily with cross-functional team members including Design, Product, Engineering, Store Operations, and more.
• Conduct research, user testing, and validation to ensure that the experiences/propositions built are designed to prioritize our customers and associates.
• Communicate roadmaps and priorities, and collaborate across business areas for roadmap prioritization.
• Engage with key partners to determine the best product and business strategies, and gain buy-in from executive-level leadership.
• Identify customer and operational needs, develop and communicate plans and priorities, and remove barriers and obstacles that impact performance.
• Provide resources, identify performance standards, measure progress, adjust performance, develop contingency plans, and support continuous learning.
• Continuously evaluate the ongoing effectiveness of current plans, programs, and initiatives.
• Consult with partners or other key stakeholders, solicit, evaluate, and apply suggestions for improving the overall omni-channel communication experience.
• Uphold company policies, procedures, mission, values, and standards of ethics and integrity.

Benefits

• Competitive pay as well as performance-based bonus awards.
• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree