Manager, eCommerce Merchandising (Pottery Barn Canada)

Williams-Sonoma • San Francisco, CA

67d • $105,000 - $115,000

About The Position

The eCommerce Merchandising Manager owns the online brand experience for our global markets while developing and implementing digital strategies to achieve financial growth goals. Covering aspects of site merchandising, operations and marketing, this role is crucial to the growth of our emerging markets outside the United States. We are looking for a dynamic leader to join our fast-paced and growing global organization.

Requirements

• 5-7 years of eCommerce retail merchandising experience
• Able to make timely decisions, anticipate problems and provide creative solutions
• Well organized, detail oriented
• Proven analytical, business planning skills
• Proven ability to interface with business as well as technical teams
• Able to deal ambiguity and a changing environment
• Able to manage teams across borders and offices with timezone considerations
• Experience with email marketing or social a plus
• BA/BS required
• Must be skilled in Microsoft Excel and Outlook, and have strong communication and presentation skills
• Demonstrated knowledge with web-based tools and content management systems

Responsibilities

• Develop goals and execute eCommerce merchandising strategies to achieve sales, conversion and gross margin
• Own the seasonal launch, promotional and marketing calendars for multiple brands within a global market
• Develop, launch and execute seasonal product and content plans, site navigation and taxonomy, faceting and ranking strategy of global sites
• Own seasonal kick-off meetings with cross-functional partners to offer key product strategies and ideate on site execution for best customer experience
• Own and implement the email marketing strategy, coordinate EDM creative development, coding, and deployment
• Partner with IT and product teams to ensure optimal site performance, implement enhancements based on domestic test wins and develop new initiatives for the global market
• Analyze site metrics to connect web behavioral profiles to customer, sales, and merchandising data. Present weekly to senior leadership, develop quarterly strategy decks and present hindsights.
• Manage, coach and train direct reports while partnering closely with offshore teams to ensure seasonal deliverables
• Perform and maintain competitive website analysis, keep abreast of market trends consumer trends, customer service issues, and eCommerce technology and dynamics
• Other projects as assigned

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees