Manager, Donor Experience

APLA Health • Los Angeles, CA

99d • $72,782 - $92,124

About The Position

Reporting to the Director of Development, the Manager, Donor Experience is responsible for developing, managing and a relationship-based program for APLA Health's philanthropic partners. This individual will serve as a lead staff and partner on approaches, resources and activities to expand, retain, thank and enhance supporter experiences with APLA Health, including AIDS Walk Los Angeles and Mid-level donors. The Manager of Donor Experiences will carry a portfolio of 300 prospects, donors and ERG Teams.

Requirements

• High School Diploma or GED and a minimum of three (3) years' experience, preferably in philanthropy, business, or related field required.
• Experience with fundraising, stewardship, and/or volunteer management.
• Experience in working with corporate and/or institutional partners required.
• Experience in the customer service industry with demonstrated ability to deliver exemplary customer service to a wide variety and level of constituents required.
• Highly motivated and goal-oriented self-starter, able to work independently and as part of the Advancement team.
• Strong sense of professional ethics with demonstrated high-level of personal integrity, discretion and diplomacy.
• Successful track record of navigating in a complex organizational environment, thinking clearly and remaining calm to resolve problems using creativity and good judgment.

Nice To Haves

• Working knowledge of donor databases, preferably Donor Perfect.
• Familiarity with database management, including using query and reporting tools.
• Outstanding written and oral communication skills, including presentation and/or group facilitation experience.
• Demonstrated understanding of social media outlets such as LinkedIn, Twitter or Facebook.
• Excellent interpersonal skills with strong understanding and ability to develop and sustain resilient and dynamic relationships with donors, colleagues and corporate partners.
• Highly collaborative and relationship-building professional skills focused on building and sustaining long-term effective relationships.

Responsibilities

• Collaborate internally and externally to set strategy for members of employee resource groups and others, focusing on achieving three primary objectives: customer-service, proactive implementation of thoughtful, personalized relationship-based outreach, and connecting the work of ERGs and other groups to the philanthropic goals of APLA Health.
• Acknowledge and thank identified supporters for their participation with APLA Health and lay the foundation for future giving.
• Work directly with donors and supporters to gain insight and understanding of current experiences and expectations of engagement.
• Develop and maintain a comprehensive information database from which personalized experiences can be tracked and evaluated for effectiveness.
• Share information and seek opportunities systematically and regularly to team with the Major Gifts Officer, CEO and fellow Advancement colleagues to further integration, relationship building and philanthropic cultivation strategies.
• Develop and maintain positive working relationships with others to reach common goals, and develop stewardship and recognition metrics to gather self-identified interest and other data information to enhance donor/supporter activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees