About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Distribution Center Operations Manager leads and oversees day-to-day operations within designated areas of the distribution center. This role is responsible for designing and implementing operational programs that drive efficiency, ensure regulatory compliance, and deliver exceptional service to stores, customers, and patients. The Operations Manager will play a key role in achieving profit, expense, and performance targets, while fostering a culture of continuous improvement, safety, and employee engagement.

Requirements

  • Minimum 5 years of progressive work experience in warehouse or distribution center operations
  • Minimum 5 years of experience directly managing large teams (50-100)
  • Experience in a retail distribution environment
  • Experience with Warehouse Management Systems (WMS)
  • Verifiable High School Diploma or GED

Nice To Haves

  • Bilingual – English/Spanish
  • Exposure to supply chain management and cross-dock operations
  • Background in employee mentorship, engagement, and development planning
  • Familiarity with LEAN principles or Six Sigma methodology
  • Continuous improvement/change management experience
  • Demonstrated agility and adaptability in dynamic operational settings
  • Adept at business intelligence and data-driven decision-making
  • Strong problem-solving skills and operational troubleshooting ability
  • Excellent time management and multitasking capabilities
  • Effective collaboration and communication across all levels of the organization
  • Experience meeting KPIs (e.g., cases per hour, on-time delivery, labor efficiency)
  • Proven leadership in high-volume, fast-paced environments
  • Proficient in planning, execution, and delivery of operational strategies

Responsibilities

  • Develops tactical and operational plans to achieve the Distribution Center Operations area's goals, and communicates plans to managers, supervisors, and individual contributors.
  • Ensures team compliance with policies and procedures to achieve the organization's Distribution Center Operations goals and objectives.
  • Administers strategy to achieve performance expectations and financial metrics.
  • Coordinates deliverable timelines, accountability, and action steps for completion.
  • Advises with managers on recommendations to improve operational efficiency.
  • Allocates resources to ensure timely, secure, and accurate deliveries of products and services.
  • Analyzes areas of opportunities within the distribution center to identify best-in-class solutions.
  • Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

Benefits

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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