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The mission of the Mastercard Dispute Resolution Management team is to arbitrate customer disputes and compromise events across current, new, and evolving platforms, through the use of innovative processes, data analytics, and cyber intelligence, thereby fostering balance and integrity in the payments ecosystem. As part of Mastercard's Franchise business unit, Dispute Resolution Management performs the following chargeback-related responsibilities- Handles customer inquiries and settles disputes relating to chargebacks, reviews and decides on arbitration and compliance cases, provides customer education on chargeback processing, serves in a consultative capacity to internal and external audiences, and manages and evolves Mastercard chargeback and arbitration rules. The core responsibility of the Manager, Dispute Resolution is to review and rule on chargeback arbitration cases specific to cardholder disputes, fraud, point of interaction errors, authorization, and questionable merchant activity.
