Manager, Direct Sales

Ziply Fiber•Kennewick, WA

About The Position

The Manager, Direct Sales will be responsible for building and maintaining a Direct Sales team for the Residential Sales Organization. This includes Direct Sales Account Executives or Account Managers that sell to MDU residents, Residential door-to-door, and aid in the development of new fiber communities.

Requirements

High school diploma or GED.
Minimum four (4) years of Telecom industry experience.
Minimum four (4) years of Sales Management experience.
People management experience leading teams of 15 plus direct reports.
Documented record of meeting and exceeding sales performance expectations.
Excellent communication and customer service skills.
High proficiency in MS Office products.
Strong financial analysis and project management abilities.
Competency in making data driven business recommendations.
Analytical and problem-solving aptitude.
Must have reliable transportation and willing to travel as needed.
Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Nice To Haves

Bachelor's degree in related field.

Responsibilities

Lead and develop a high-performing sales team of 15+ Direct Sales Account Executives (DSAEs) and Account Managers (AMs) —overseeing hiring, onboarding, training, and fostering continuous growth and performance.
Meet and exceed monthly sales performance expectations for all sales channels.
Monitor and evaluate sales performance reporting dashboards with BI team.
Create and monitor lead and lag sales performance measurements.
Build and execute processes and sales initiatives to increase customer penetration across the footprint.
Facilitate the creation of e-learning, classroom sales training materials, and associated curriculum in tandem with Sales Trainer.
Assist in building new order entry processes for sales team.
Financial responsibilities include operational expense tracking, processing mileage reimbursements, payments to community event organizers, and others.
Host community building events as new fiber areas are launched.
Marketing team collaboration; offer strategy & communication, collateral material creation & distribution.
Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis.
Performs other duties as required to support the business and evolving organization.