Manager, Digital Workplace Engineering - ITSDS

World Bank Group • Washington, DC

84d

About The Position

Working at the World Bank Group provides a unique opportunity to help client countries solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending poverty on a livable planet. With 189 member countries and more than 120 offices worldwide, the World Bank Group works with public and private partners, invests in groundbreaking projects and uses data, research, and technology to develop solutions to pressing global, regional and local challenges. The organization has undertaken an ambitious exercise to revise its mandate, products and structure to adjust to the multiple, intertwined crises affecting the world today.

Requirements

• Master’s degree and postgraduate coursework with at least 12 years of experience in a global IT organization, or equivalent combination of education and experience.
• At least 10 years of people leadership experience in a large, global organization.
• At least 10 years of experience leading engineering functions in an IT organization at an enterprise level.
• Leadership in platform engineering across Microsoft 365, endpoints, collaboration/meeting platforms, or remote access in large, distributed environments.
• Strong grounding in security, privacy, and compliance for enterprise collaboration.
• Experience with Copilot enablement and governance; SharePoint Online permissions and Power Platform fundamentals.
• SAFe and Agile experience. SAFe Certification required.

Nice To Haves

• Experience in Cloud, AI and relevant certifications are preferred.

Responsibilities

• Lead engineering for the Bank’s productivity and collaboration platforms—Microsoft 365 (Exchange, Teams, OneDrive), meeting platforms and rooms, and SharePoint/Power Platform.
• Own the AI assistant platforms (Microsoft Copilot and Copilot Studio) that power automation and self-service.
• Oversee endpoint engineering for desktops (OS lifecycle, security baselines, telemetry) and remote access solutions (VPN/SASE, VDI).
• Recruit, develop, and manage performance of a multicultural, geographically distributed team.
• Operate and evolve core collaboration services and the modern meeting experience.
• Manage Microsoft Copilot, establish governance (data, security, privacy) and reusable patterns for scenarios.
• Continuously monitor the market for AI infused productivity tools that would materially improve employee productivity.
• Provide a secure, reliable, and efficient desktop environment.
• Manage Cloud based Document Sharing and No-Code/Low-Code platforms, ensuring governance, compliance, and continuous optimization.
• Engineer and operate VPN/SASE and VDI for global connectivity.
• Collect and device telemetry using COTS tools; publish insights consumed by ITSPR, ITSRs, and the Service Desk.
• Continuously drive product adoption for all relevant products by conducting user outreach, establishing data drive feedback loops and promoting effective use.
• Maintain experience-level agreements (XLAs) for device health, app performance, meeting quality, VDI stability, and self-service completion.

Benefits

• Diversity and inclusion initiatives.
• Opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees