About the position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. The Manager, Digital Selling personalizes the Macy's shopping experience for customers and maximizes sales for the company. As a thought leader, this role develops the sales culture and applies upselling and cross-selling expertise to lead the team to success. With extensive experience, the Manager, Digital Selling drives the customer shopping journey in Macy's fast-paced, high-performance contact center sales environment.
Responsibilities
- Lead a team of colleagues and develop a successful selling culture, ensuring an exceptional customer experience.
- Oversee facilities upkeep and coordinate communication with all stakeholders to maintain office presentation standards.
- Develop a successful selling culture, ensuring an exceptional customer experience.
- Build strong relationships through communication and collaboration with team members across multiple divisions (MCCS and Stores), both in person and remotely.
- Manage all aspects of talent lifecycle, including interviewing, hiring, training, coaching, development, performance evaluation, and disciplinary actions.
- Provide ongoing training and development, recognizing and rewarding employee achievements.
- Drive project management initiatives in response to business needs.
- Lead team performance and coaching strategies to optimize results.
- Ensure goal achievement through accountability and ownership.
- Partner with key stakeholders to maintain Macy's workplace standards.
- Collaborate with leadership to enhance employee engagement.
- Strengthen recruitment, training, and retention efforts to drive top performance.
- Lead by example, inspiring and developing others to exceed expectations.
- Maintain a high standard of courtesy, professionalism, and customer satisfaction.
- Assist in the development, improvement, and implementation of processes to enhance both the colleague and customer experience.
- Provide business updates and insights to leadership.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Requirements
- Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
- 3-5 years of selling and/or contact center leadership experience.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel.
- Occasionally required to move about the workplace and reach with hands and arms.
- Requires close vision.
- Able to work a flexible schedule based on department and company needs.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match to invest in your future.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
- Tuition reimbursement.
