Manager, Digital Product Management, US Commercial Application Experiences

American Express•New York, NY

6d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Digital acquisition is one of American Express's highest priorities, and US Commercial Application experiences sit at the center of that ambition. Our Commercial applicants expect seamless, intuitive, and trustworthy application journeys—whether they are applying on mobile, desktop, or through a partner channel. This role is critical to ensuring those experiences are not only easy to use, but also drive meaningful business outcomes. As a Product Manager for US Commercial Application Experiences, you will be a part of a high-caliber product team owning the end-to-end journey—from application entry and form completion through submission, decisioning, and approval outcomes. You will define and deliver a clear product vision and strategy for various initiatives and problem statements aimed at balancing customer needs, driving business growth, and ensuring platform scalability. Your work will directly influence application completion rates, approval outcomes, new account growth, and the reliability and scalability of our application platforms. You will lead with strong product principles, deeply understand our users and customers, and partner closely with Technology, UX Design & Research, Analytics, Marketing, and Program Management teams.

Requirements

A strong product mindset with demonstrated ability to think end-to-end and advocate for users and customers
An independent and strategic thinker who can connect long-term vision with near-term execution and measurable outcomes
Highly organized and detail-oriented, with the ability to manage multiple workstreams and solve complex problems
Proven Product Management experience in an Agile environment, working closely with scrum and cross-functional teams
Excellent communication and collaboration skills, including the ability to simplify complex concepts, influence stakeholders, and align teams around shared goals
Strong analytical skills with experience using data to inform decisions and drive continuous improvement
A balanced blend of technical understanding and business acumen
Curious, driven, and resilient problem solver who challenges the status quo and thrives in ambiguity

Nice To Haves

Experience working in a regulated environment, with knowledge of compliance, controls, data governance, and integrity processes, is a plus

Responsibilities

Defining and evolving the product vision, strategy, and goals for US Commercial Application Experiences
Developing and maintaining outcome-driven product roadmaps that align to business priorities and customer needs
Owning the end-to-end product discovery process, including forming hypotheses, defining objectives and key results (OKRs), evaluating tradeoffs, and validating solutions
Building strong partnerships with stakeholders across Marketing, Program Management, Technology, UX, Analytics, and Risk
Creating, prioritizing, and managing a product backlog that maximizes customer and business value
Leading delivery across the product lifecycle, including sprint planning, release planning, and execution through the software development lifecycle
Monitoring product performance and customer behavior, using data and insights to continuously refine priorities and improve outcomes
Identifying opportunities to reduce customer friction, increase automation and approval rates, and drive incremental revenue through product enhancements
Improving efficiency, scalability, and time-to-market by leveraging and enhancing global platform capabilities
Contributing to continuous improvement of product management processes, ways of working, and team effectiveness

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities