Manager, Digital Partner Management

Hyland

About The Position

The Manager Digital Partner Management leads a group of Partner Success Managers (PSMs) and Partner Support Associates (PSAs). Our PSMs are responsible for onboarding and activating Hyland’s newest Channel Partners and our PSAs are responsible for supporting our PBM function along with managing Hyland’s Authorized Channel Partners. This leadership role is responsible for driving growth and KPI obtainment across both team functions. Strategically they will be responsible for ensuring that Partners are aligned to company priorities and consistently delivering on joint objectives. This role is also responsible for developing their team members.

Requirements

Bachelor's degree or equivalent experience
1-3 years of experience as a manager
6+ years of experience in Sales
Demonstrated fiscal responsibility/accountability in managing budget
Superior problem solving critical thinking and analytical skills
Superior collaboration skills applied successfully within a team as well as other areas
Superior attention to detail
Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Superior leadership sound judgement and business acumen skills
Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Superior organizational multi-tasking and time management skills
Superior facilitation and project management skills
Superior customer service orientation
Self-motivated with follow through and attention to detail
Superior ability to handle sensitive information with discretion and tact
Superior ability to establish rapport and gain the trust of others; effective at gaining consensus
Able to thrive in a fast paced deadline driven environment
Ability to coach mentor and provide feedback to team members in a timely manner
Superior ability to develop use and deliver engaging informative and compelling presentation methodologies
Sharp fast learner with technology curiosity and aptitude
Superior experience with Microsoft Operating systems and products
Proficiency with Microsoft Outlook or equivalent email and calendar software
Superior business and technology acumen
Up to 25% travel time required

Responsibilities

Own the Partner Development process and ensure that our PSM are executing against a consistent Onboarding methodology.
Help team members develop & drive GTM plans to accelerate new product adoption and Co-Selling deal execution.
Monitor partner performance & development metrics pipeline health deal velocity partner enablement and customer engagement; provide actionable insights to leadership
Work with PSAs to identify define and maintain the process and procedures used to support PBMs; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change
Contribute to and manage to approved budget
Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals
Manage and lead the direction of executing department benchmarks protocols and objectives. Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees
Perform all Human Resources-related managerial functions and responsibilities associated with hiring compensation management employment relations and termination of employees
Develop team members; coach employees through their personal growth in: functional expertise communication skills and ability to effectively interact with clients and peers. Assist with identifying and developing future leaders.
Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department
Serve as an escalation point for issues; provide guidance resolve issues as necessary and remove obstacles for team