Manager, Digital Client Success Management

Luxury Presence • Austin, TX

89d

About The Position

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology. We’re looking for a Manager, Digital Client Success Management to join our talented and growing team. In this role, you’ll lead and develop a team of Digital Client Success Managers (DCSMs), including our Luxury Presence App DCSM and Webinar DCSM, who deliver scalable client engagement through 1:many programs, product education, and digital-first initiatives. Beyond team leadership, you’ll also own non-CSM touchpoints in the client journey, such as in-app messaging, marketing email collaboration, and other digital strategies that improve the client experience without requiring human intervention. This is an exciting opportunity for someone who thrives in people leadership, is data-driven and innovative, and is passionate about scaling client success through technology and digital engagement. As a Manager, you’ll ensure that every interaction—human or digital—adds measurable value for clients and drives retention and growth.

Requirements

• 2–4 years of people management experience in SaaS, Customer Success, or digital marketing services.
• 5+ years of client-facing experience with a proven record of retention, adoption, and expansion.
• Strong knowledge of SEO, digital marketing, and platform adoption strategies.
• Experience designing or managing digital client touchpoints (in-app messaging, client emails, automated programs).
• Excellent communication and collaboration skills, with the ability to influence across functions.

Nice To Haves

• Experience in Salesforce, Pendo, Hubspot, and Slack integrations.

Responsibilities

• Hire, coach, and mentor a high-performing team of DCSMs, including App and Webinar specialists.
• Oversee 1:many engagement strategies including performance check-ins, group calls, webinars, and in-app engagement.
• Own digital client engagement channels such as in-app messaging, client education emails, and automated touchpoints.
• Partner with your team to identify upsell opportunities, guide renewal strategies, and ensure smooth handoffs to Sales.
• Streamline tools, workflows, and processes to maximize efficiency in a high-volume client environment.
• Ensure consistent delivery of education on SEO, digital marketing, and Luxury Presence products.
• Monitor KPIs such as client engagement, upsell handoffs, CSAT, GRR, and digital adoption.
• Partner with Marketing, Product, Sales, and Engineering to align digital success strategies with product enhancements.
• Lead your team and clients through new initiatives, tools, and processes.

Benefits

• Flexible work environment with a hybrid model.
• Opportunity to work with a fast-growing company in the proptech sector.
• Access to innovative tools and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees